Customer Experience Advisor

Level: Frontline | Hourly

Department: Site Operations

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

What You'll Own

Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.

Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.

Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.

Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.

Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.

Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.