Customer Success Manager, AI

Position: AI Solutions Customer Success Manager

Location: Remote (global) | Schedule: Flexible | Environment: High-growth, innovation-focused

• Role Summary
  
  

The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AI-driven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.

• Primary Responsibilities
  
  

Client Alignment

• Partner with growth marketers, content leads, and senior executives to tie AI initiatives to business goals.
• Build and maintain multi-level relationships that support long-term expansion.
  
  

Project Delivery

• Own implementation timelines and proactively resolve roadblocks.
• Coordinate cross-functional resources to ensure on-schedule launches.
  
  

Workflow Design & Optimization

• Collaborate with technical teams to architect high-throughput AI content workflows.
• Balance quality, speed, and scalability while minimizing rework.
  
  

Performance Management

• Track KPIs such as organic traffic, click-through rate, and revenue contribution.
• Recommend data-driven adjustments to maximize ROI.
  
  

Enablement & Training

• Develop and deliver training that removes technical barriers for client teams.
• Produce reference materials and office-hour sessions to reinforce adoption.
  
  

Best-Practice Development

• Codify successful engagements into reusable playbooks and checklists.
• Share insights internally to accelerate future deployments.
  
  

Product Feedback Loop

• Capture customer observations and translate them into actionable feature requests.
• Liaise with Product and Engineering to influence roadmap priorities.
• Qualifications
• Experience: Minimum 5 years leading software implementations focused on onboarding, adoption, and expansion; at least 3 years working with enterprise-level stakeholders.
• Domain Expertise: Demonstrated success driving SaaS or AI solution uptake and measurable business outcomes.
• Communication: Native-level or equivalent English; able to convey complex technical concepts to non-technical audiences.
• Analytical Ability: Proficiency in data-oriented decision making; working knowledge of SQL, Python, or similar tools is advantageous.
• Work Style: Self-directed, adaptable, and effective in fast-moving environments.
• Team Values
• Integrity & Humility — Operate ethically, foster trust, and keep egos in check.
• Passion for Growth — Commit to continuous learning and skill development.
• Bias for Action — Prioritize timely execution and tangible results.
• Innovation via Iteration — Embrace experimentation and rapid improvement.
• Benefits
• Fully remote employment with flexible working hours.
• Opportunity to shape best practices in a collaborative, high-growth organization focused on AI innovation.