Customer Success Manager

AI Solutions Customer Success Manager

Fully Remote & Flexible |  High-Growth, Innovation-Driven Team

Role Overview

The AI Solutions Customer Success Manager serves as a strategic partner to enterprise clients, translating AI-driven content strategies into measurable business results. Acting as the primary liaison between customer stakeholders and internal teams, the CSM ensures smooth workflow deployment, optimizes performance, and champions best-in-class execution across every engagement.

Key Responsibilities

• Client Engagement — Align AI content programs with growth marketers, content leads, and executives to meet defined business objectives.
• Project Execution — Oversee end-to-end deployment timelines, proactively resolving blockers to guarantee on-time publication.
• Workflow Optimization — Collaborate with technical teams to design high-impact AI workflows that balance speed and quality.
• Performance Tracking — Monitor KPIs such as organic traffic, CTR, and revenue impact; iterate strategies to maximize ROI.
• Solution Deployment — Streamline implementation processes, minimizing unnecessary iterations and accelerating time-to-value.
• Customer Training — Equip client teams to leverage AI platforms effectively, eliminating technical hurdles.
• Best-Practice Development — Create repeatable playbooks based on successful rollouts to enable future scalability.
• Product Feedback — Relay actionable insights to Product and Engineering to inform roadmap prioritization and feature enhancements.
  
  

Required Qualifications

• 5+ years leading software implementations with expertise in onboarding, adoption, and expansion.
• 3+ years partnering with enterprise-level clients and navigating multi-stakeholder environments.
• Demonstrated success driving SaaS or AI solution adoption and measurable outcomes.
• Exceptional spoken and written English; able to distill complex concepts with clarity.
• Strong analytical orientation—experience with SQL, Python, or comparable tools is advantageous.
• Self-starter mentality with proven adaptability in fast-paced settings.
  
  

Team Values

• Integrity & Humility — High ethics, low ego, and a sense of humor.
• Passion for Growth — Continuous learning and professional development.
• Bias for Action — Results-focused, decisive, and execution-oriented.
• Innovation Through Iteration — Enthusiasm for experimentation and rapid improvement.
  
  

Benefits

• 100 % remote work with flexible scheduling.
• Collaborative culture within a rapidly scaling, innovation-focused organization.