Customer Service

Position: Customer Service

Salary: USD $1.2k - $1.5k / month

Working hours: EST day shift (8h / day)

Candidates location: Latam

• Please, upload your resume in English
  
  

About The Company

This is a technology company that provides IT infrastructure and technical support solutions for businesses. Their services go beyond simply selling equipment — they also install, configure, and support devices like printers, servers, networks, and workstations.

What sets them apart is their end-to-end technical support. When a client experiences an issue, the Customer Service team is the first point of contact. They perform a basic diagnosis and then dispatch the request to the appropriate team — either a field technician for on-site visits or a remote support team.

Key Responsibilities

• Answer customer calls for service on servers or equipment
• Dispatch tickets to appropriate technicians
• Perform basic troubleshooting over the phone
• Differentiate between hardware and IT issues
• Route hardware issues to technicians for on-site visits
• Route IT issues to remote support team
  
  

Must-haves

• 5+ years of customer service experience
• Technical knowledge, especially with troubleshooting
• Understanding of printers and basic IT concepts
• Ability to distinguish between hardware and software issues
• No need to be a full technician, but needs to be able to troubleshoot simple issues with customer
• Very friendly and customer-focused
• Experience with dispatch duties