Senior Account Manager – Customer Growth & Success
Growth Troops
Data: há 14 horas
Tipo de contrato: Contratante
Remoto
Remote (US Time Zones Preferred) | Full-Time
Empower Clients. Drive Expansion. Deliver Results.
A fast-growing, AI-powered SaaS company is looking for a Senior Account Manager – Customer Growth & Success to lead post-sale relationships and unlock new opportunities across high-value clients. You’ll work at the intersection of customer satisfaction and revenue expansion, ensuring every account is nurtured, retained, and ready to grow.
What You’ll Do
Be a key player in scaling client value across a growing, AI-led platform.
Empower Clients. Drive Expansion. Deliver Results.
A fast-growing, AI-powered SaaS company is looking for a Senior Account Manager – Customer Growth & Success to lead post-sale relationships and unlock new opportunities across high-value clients. You’ll work at the intersection of customer satisfaction and revenue expansion, ensuring every account is nurtured, retained, and ready to grow.
What You’ll Do
- Own the client lifecycle post-sale—from onboarding through renewals and upsell
- Build trusted relationships across a portfolio of mid-market and enterprise clients
- Deeply understand each client’s goals, workflows, and adoption path
- Proactively identify growth opportunities and collaborate with sales to close them
- Conduct regular success reviews, planning calls, and product feedback loops
- Monitor account health and intervene early to reduce churn risk
- Maintain detailed account records and activity tracking in CRM platforms
- 3–5+ years in account management, customer success, or B2B partnerships
- Proven ability to grow accounts and lead conversations that drive impact
- Excellent communication and relationship-building skills
- Comfortable navigating SaaS platforms and customer feedback tools
- Organized, goal-driven, and eager to collaborate across remote teams
Be a key player in scaling client value across a growing, AI-led platform.
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