Customer Service Representative

To provide customer service, including receiving, entering, and updating orders, communicating order status to customers, gathering marketing and formula information, and answering customer questions, requests, and complaints.

• Manage all customer communications with speed and accuracy.
• Build solid relationships with the customer base by providing order updates regularly.
• Manage purchase orders from entry to completion.
• Communicate any delays or order changes to the customer.
• Prepare documentation of customer communications
• Coordinate with Schedulers any sudden changes or cut ins of emergency orders.
• Create End of Day reports for Scheduling and Shipping departments.
• Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer.
• Recognize customer order histories that may affect budget and planning.
• Identify and contact customers that have not ordered within a time frame.
• Travel to other HEXPOL locations or to customers may be required.
• Perform any other project/task as assigned by Management.