Customer Service Representative

Customer Service Representative – Printing Industry

Location: Daytona Beach, FL

Job Type: Full-Time

Industry: Commercial Printing, Signs & Marketing Services

Job Summary

We are looking for a friendly, organized, and highly customer-focused Customer Service Representative (CSR) to join our printing and marketing services team in Daytona Beach.

The ideal candidate will have previous experience in the printing, signage, promotional products, or related industry and understand how to guide customers through the ordering and production process.

This is a customer-facing position. You will communicate with customers in person, by phone, and by email; understand their project requirements; prepare quotes and orders; coordinate with our production team; and help ensure every project is completed accurately and on time.

Previous printing industry experience is highly recommended and will be given strong preference.

Key Responsibilities

• Provide excellent customer service in person, over the phone, and through email.
• Build positive, professional relationships with new and existing customers.
• Listen to customers and help determine the best products and solutions for their needs.
• Assist customers with orders for business cards, brochures, flyers, postcards, booklets, banners, signs, posters, marketing materials, and other print products.
• Create and manage customer orders and job tickets accurately.
• Prepare estimates and quotes based on customer specifications.
• Obtain all necessary information, artwork, quantities, sizes, materials, finishing requirements, and deadlines before sending jobs into production.
• Communicate pricing, proofs, production timelines, and order status clearly with customers.
• Follow up with customers regarding estimates, approvals, artwork, and completed orders.
• Coordinate closely with production staff to ensure jobs are produced according to customer specifications.
• Review orders for accuracy before they enter production.
• Help identify potential problems with customer orders before production begins.
• Keep customers informed if specifications, pricing, or timelines change.
• Manage multiple customer projects and priorities at the same time.
• Handle customer questions, concerns, and problems professionally.
• Assist with order pickup and ensure customers receive completed projects correctly.
• Maintain accurate customer information, order details, and project records.
• Help develop long-term relationships with repeat customers and business accounts.

Required Skills & Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and confident when working with customers.
• Strong verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Comfortable working in a fast-paced environment with multiple deadlines.
• Ability to learn products, pricing, materials, and production processes.
• Comfortable using computers, email, order-management systems, and standard office software.
• Ability to work independently while also communicating effectively with the production and sales teams.
• Dependable, punctual, and able to take ownership of customer projects.

Printing Industry Experience

Previous experience in the printing industry is highly recommended and preferred.

Experience in any of the following environments would be especially valuable:

• Commercial printing
• Digital printing
• Copy/print centers
• Sign shops
• Large-format printing
• Direct mail
• Promotional products
• Marketing services
• Print estimating or order entry
• Print production or prepress

Candidates with printing experience should be familiar with common print terminology and products such as paper stocks, sizes, quantities, finishing, binding, laminating, banners, signs, and other print-production options.

Preferred / Additional Skills

The following skills are considered an asset but are not required:

• Basic Adobe Illustrator, Photoshop, or InDesign knowledge.
• Ability to make minor adjustments to customer artwork.
• Basic understanding of print-ready files, bleeds, resolution, CMYK, and PDFs.
• Experience with print estimating or MIS/order-management software.
• Experience with shipping, mailing, or fulfillment.
• Previous inside sales or account-management experience.

This is primarily a Customer Service position — advanced graphic design experience is not required.

What We're Looking For

We want someone who genuinely enjoys working with customers.

The right candidate should be comfortable talking with a business owner who knows exactly what they need as well as helping a customer who simply says, “I need some brochures, but I'm not sure where to start.”

You should be able to ask the right questions, understand the customer's goals, recommend appropriate print solutions, communicate clearly with production, and follow the project through to completion.

We value people who are positive, dependable, organized, detail-oriented, proactive, and committed to providing an excellent customer experience.

If you have previous experience working in a print shop, sign company, copy center, commercial printer, or similar environment, we strongly encourage you to apply.

How to Apply

Please submit your resume along with a brief description of your previous customer service experience. You can email the resume at Sign in to view email

• If you have worked in the printing, signage, promotional products, direct mail, or marketing industry, please include details about your experience and the types of print products or customers you worked with.