IT Desktop Support Technician

Trident Consulting is seeking a " IT Desktop Support Technician” for one of our clients in " Aliso Viejo, CA"

Job Title: IT Desktop Support Technician III

Location: Aliso Viejo, CA (Onsite)

Length of Assignment: 1 year w/ extension

Type: Contract (W2)

Rate:$30/hr

Client: Direct Client

The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding/offboarding for both onsite and remote employees. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

Requirements

Responsibilities: Develop training materials and procedures, or train users in the proper use of hardware or software Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Refer major hardware or software problems or defective products to vendors or technicians for service Assist with onboarding of new employees Make recommendations for hardware and software for the organization Perform desktop and laptop system deployments including hardware and software configuration Provide regular updates on the status of tickets, open issues and projects Perform troubleshooting of supported desktop operation systems and applications.

Qualifications: High School diploma or equivalent experience is required. Bachelor’s degree preferred Minimum of 2-5 years of related experience Advanced experience with Windows, macOS, and enterprise IT environments. Experience supporting Active Directory, Entra ID, and Office 365 environments. Able to plan and prioritize workload with minimal supervision Excellent customer service skills

About Trident

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

Some of our recent awards include

Trailblazer Women Award 2025 by Consulate General of India in San Francisco Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.

Sathees Kumar

Lead Recruiter

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