Security Officer

This position must meet all requirements of Horseshoe Baltimore Security but will be primarily posted in a Security vehicle patrolling the Parking garage and outdoor areas throughout an eight-hour shift. This position must:

• Have a valid Maryland Driver’s license with good driving record and no prior suspensions of driving privileges, (MVR will be reviewed.)

• Be a responsible and safe driver that is highly alert and safety conscious.

• Be a responsible, independent worker that can spend their work hours in a vehicle or foot patrol by themselves.

• Be excellent at de-escalation and safety awareness.

• Be outside in hot, cold, or inclement weather conditions for long periods of time.

• Have good communication and service skills in dealing with guests and other employees.

• Enforces company security/safety regulations.

• Guards transfer of money and chips from Change Booth to Main Cage.

• Performs all security/safety related duties.

• Represents company and its property to ensure all Casino regulations are adhered to at all times.

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.

• Creates an atmosphere of luck and celebrates guest’s wins.

• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

• Anticipates needs and provides fast, flawless service.

• Checks for satisfaction and effectively resolves service breakdowns when they exist.

Must be 21 years of age

· Must possess a valid driver’s license

· Must be able to work any day of the week and any shift

· Must present a well-groomed appearance

· Must be able to work independently

· Must be able to sit, stand, or walk for long periods of time

· Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts

· Must possess excellent written and verbal communication skills

· Must possess the ability to interact in a professional manner with the general public