AV Scheduling Coordinator

Department: Operations

Employment Type: Full Time

Location: Dallas, TX (Evolve)

Reporting To: Jonathan, Ops Mgr

Compensation: $50,000 - $60,000 / year

You Are

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

You Have

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

Your Location

• 2327 Beatrice Street, Dallas TX 75208

Your Schedule

• Full Time (40hrs/Wk)
• Mon-Fri 7:30am to 4:30pm

Your Manager

• Jonathan, Ops Mgr

Evolve's Core Values

• Precision is the Standard
• Protect The Experience
• Own Everything
• Build with Intention
• Raise The Standard

Client Facing:

• Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
• Primary Point of Contact: Phone, Email, Text, Ticketing System
• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
• Satisfaction: Deliver a "WOW" experience, each and every time
• SLA: Meet or exceed our response times and obligations

Internal Facing:

• Interface With: Service Technicians, Project Managers, Accounting, Partners
• Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
• Documentation: Update and Maintain accurate client records
• Expedite: Efficiently move the issue through various departments

Preferred Qualifications:

• Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
• Familiarity with project management, scheduling, or CRM software platforms
• Experience working with high end clientele

Evolve Technologies' Contribution to You:

• $50k to $60k/yr
• Medical Insurance - 50% covered
• Dental/Vision - 100% covered
• 15 days PTO
• 6 Paid Holidays
• Short Term Disability/Group Term Life
• Company Outings + Events
• Employee Discounts