Patient Accounts Representative

Patient Accounts Representative | H2 Health

Location: 484 Riverside Ave, Jacksonville, FL 32202

At H2 Health, we understand that patient care goes beyond the clinic floor. Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision. As a Patient Accounts Representative, you’ll be a key player in supporting our mission to deliver seamless, patient-centered care.

Your Role

As a Patient Accounts Representative, you’ll manage critical billing and reimbursement functions, serving as a vital link between patients, providers, and payers.

• Review and process claims for accuracy and completeness before submission
• Making collections calls and processing payment within the EMR
• Monitor accounts receivable, follow up on unpaid claims, and resolve denials
• Communicate with patients regarding their accounts, balances, and insurance benefits
• Work closely with clinical and administrative teams to ensure accurate documentation and billing compliance
• Maintain patient account records with integrity, confidentiality, and attention to detail

Requirements

• High school diploma or equivalent; coursework in healthcare billing or finance preferred

• At least 1 year of experience in medical billing, collections, or patient accounts
• Strong understanding of insurance claims, EOBs, and reimbursement procedures
• Familiarity with EMR/EHR systems and office software
• Excellent communication, organization, and problem-solving skills
• Ability to handle sensitive financial and medical information with discretion

Join our dynamic team and make a meaningful impact in the healthcare field!

Benefits

Why H2 Health?

We’re more than a workplace, we’re a community.

• Competitive hourly pay

• Full benefits: medical, dental, vision, and 401(k) with match

• PTO, paid holidays, and company-paid life insurance

• Growth opportunities in healthcare administration and operations

• Work-life balance with flexible scheduling options

• Supportive, clinician-led team culture

• Additional perks: parental leave, employee rewards, discounts, and recognition programs

Ready to make an impact on both sides of the front desk? Apply today and become a key part of a team that values your versatility.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.