Host/Greeter

Overview

Amaterra Kitchen & Social Club offers a vibrant, upscale dining and social experience focused on exceptional hospitality, quality food and beverages, and meaningful guest connections. Team members are expected to contribute to a culture of professionalism, collaboration, and service excellence.

SUMMARY

The Restaurant Host is responsible for creating a welcoming first impression for guests at Amaterra Kitchen & Social Club. This position manages guest arrivals, reservations, seating arrangements, and communication with service team members to ensure a smooth and enjoyable dining experience. The ideal candidate is personable, organized, attentive to detail, and committed to providing exceptional guest service.

Responsibilities

• Greet guests promptly and warmly upon arrival and provide a professional, welcoming first impression.
• Manage reservations, waitlists, and seating arrangements to support efficient restaurant operations.
• Escort guests to their tables and provide menus while communicating relevant information about the dining experience.
• Coordinate with servers, bartenders, and management to maintain balanced seating and timely service.
• Answer phone calls, respond to guest inquiries, and assist with reservation requests.
• Communicate wait times, special requests, and seating preferences accurately and professionally.
• Monitor the dining room entrance and guest flow to ensure an organized and welcoming environment.
• Assist with guest concerns and promptly communicate issues to the appropriate manager.
• Maintain the cleanliness, organization, and presentation of the host stand, entryway, and dining areas.
• Support opening, closing, and side-work duties as assigned.
• Follow established service standards, reservation procedures, and company policies.
• Perform other related duties as assigned.

Qualifications

GENERAL JOB EXPECTATIONS

• Follow all company policies, health regulations, sanitation standards, and safety procedures.

• Strong communication, interpersonal, and organizational skills.
• Professional appearance and a friendly, guest-focused attitude.
• Ability to multitask and remain composed in a fast-paced environment.
• Basic computer skills and the ability to learn reservation and point-of-sale systems.
• Ability to work collaboratively with team members across restaurant departments.

QUALIFICATIONS

• High school diploma or equivalent preferred.
• Must be a United States citizen or possess a valid work permit.
• Ability to work flexible schedules, including weekends, holidays, and evenings as needed.

WORKING CONDITIONS

• Ability to stand and walk for extended periods.
• Ability to move throughout the restaurant and assist with light service-related tasks.
• Ability to bend, reach, and lift supplies as needed, with or without reasonable accommodation.