Spa Manager

Spa Manager, Starting at $20.00 plus commissions

Full-Time, Various Shifts

Golden Ocala Golf Club has an immediate need for a Spa Manager.

Job responsibilities

Forbes & Luxury Service Standards

• Lead all Forbes Travel Guide service training initiatives
• Ensure luxury hospitality standards are consistently executed by all spa team members
• Conduct daily service observations and coaching
• Reinforce guest engagement standards, service scripting, and attention to detail, celebrations etc.
• Support service recovery and assist with guest concerns in a professional and timely manner
• Maintain a visible presence on the spa floor to ensure exceptional guest experiences
• Monitor spa presentation, ambiance, cleanliness, and readiness throughout the day

Onboarding & Team Training

• Oversee onboarding and training of all new spa team members
• Ensure new hires complete departmental training and operational expectations
• Conduct ongoing coaching and service development for front desk and spa support teams
• Ensure all team members remain informed on new services, seasonal offerings, retail products, and operational updates
• Support continuous education and team accountability

Front Desk Operations

• Oversee daily spa front desk operations and guest flow
• Create and manage front desk schedules
• Ensure proper phone etiquette, booking standards, and guest communication
• Monitor reservation accuracy and operational organization
• Support check-in and check-out procedures to ensure seamless guest experiences
• Assist with shift coverage and operational support when needed
• Ensure front desk areas remain clean, organized, and luxury presentation-ready

Retail & Inventory Communication

• Ensure front desk team maintains strong knowledge of retail products and promotions
• Communicate inventory updates, retail initiatives, and seasonal offerings to the team
• Support merchandising and presentation of retail displays
• Assist in monitoring front desk supplies and spa amenities

Daily Operations & Leadership

• Conduct daily pre-shift meetings and operational communication
• Coordinate with spa leadership regarding operational updates and staffing needs
• Assist with managing guest & member requests, VIP arrivals, and special accommodations
• Monitor daily operational checklists and opening/closing procedures
• Foster a positive, professional, and team-oriented environment
• Support interdepartmental communication