Senior Team Lead - Field Service, Quality & Safety

Job Title

Senior Team Lead - Field Service, Quality & Safety

Senior Team Lead - Field Service, Quality & Safety Marietta, GA | Up to 50% Travel

Make an Impact Where It Matters Most

We are looking for a Senior Team Lead - Field Service, Quality & Safety to strengthen the execution, reliability, and continuous improvement of our North American service operations. This is a highly visible, hands-on role where field execution, quality, safety, warranty performance, and customer satisfaction come together. You will lead and develop a multidisciplinary team, establish clear priorities, and coordinate the response to complex operational and technical challenges. You will work closely with Service Account Management, Engineering, Project Execution, and other technical specialists to support safe field operations, successful site launches, effective warranty execution, and sustainable improvements in system performance.

What You'll Do

• Lead, coach, and develop a multidisciplinary team supporting Field Service, Quality, Safety, and Warranty activities.
• Set priorities, allocate resources, and coordinate field support based on customer impact, operational risk, and business needs.
• Ensure field activities are prepared and executed safely, effectively, and in accordance with applicable standards and processes.
• Support site launches, operational stabilization, and the transition from project execution into lifecycle services.
• Lead the response to complex technical issues, critical customer situations, and major operational incidents.
• Drive structured root cause analysis, corrective actions, and the elimination of recurring failures.
• Coordinate warranty activities and help ensure that technical, contractual, customer, and financial considerations are appropriately balanced.
• Use operational and quality insights to identify risks, establish improvement priorities, and strengthen system reliability.
• Partner with Service Account Managers, Engineering, Project Execution, and other stakeholders to deliver customer commitments.
• Promote clear ownership, disciplined follow-through, knowledge sharing, and continuous improvement across the team.

What We're Looking For

• 7+ years of experience in field service, maintenance, quality, engineering, technical operations, or a related environment.
• Demonstrated experience leading people, coordinating technical teams, or directing complex operational activities.
• Strong technical judgment and experience with troubleshooting, root cause analysis, and corrective action management.
• A practical understanding of safe field execution, quality management, and operational risk.
• Proven ability to establish priorities and make sound decisions in demanding customer situations.
• Strong communication and stakeholder management skills, with the ability to align teams across functional boundaries.
• A continuous-improvement mindset and the discipline to turn lessons learned into sustainable changes.
• Willingness to travel to customer sites as business needs require.

Who You Are

You are a practical and credible leader who is comfortable close to the operation. You create clarity when priorities compete, remain composed during critical situations, and help people work together toward effective solutions. You combine technical judgment with strong people leadership. You hold yourself and others accountable, address problems at their source, and turn operational experience into lasting improvements in safety, quality, reliability, and customer support.

Why Vanderlande

• Lead a team that directly influences customer operations and system performance.
• Play an important role in site launches, operational stabilization, and lifecycle support.
• Work across Field Service, Quality, Safety, Warranty, Engineering, and customer-facing teams.
• Enjoy meaningful responsibility, visibility, and autonomy in a growing service organization.
• Help build stronger service capabilities and shape the future of lifecycle services in North America.

This role is ideal for a hands-on leader who enjoys developing people, solving complex operational challenges, and turning field experience into safer execution, stronger reliability, and better customer outcomes.