Executive Housekeeper

Executive Housekeeper

The Bostonian Hotel Boston | Boston, MA

Work Location: Onsite – Boston, MA

Salary Range: $85,000–$90,000 annually

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, The Bostonian is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences.
• Entrepreneurial – Taking ownership and acting with agility.
• Innovation & Progressive – Continuously improving how we operate and serve.
• Solutions & Results Oriented – Staying adaptable and focused on results.

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Executive Housekeeper

As our Executive Housekeeper, you will lead the hotel's housekeeping and laundry operations, ensuring that guest rooms, public areas, and designated back-of-house spaces consistently meet the highest standards of cleanliness, presentation, safety, and comfort.

This leadership role is responsible for overseeing daily housekeeping operations, managing departmental labor and expenses, maintaining quality assurance standards, and developing a team committed to exceptional service. You will work closely with the General Manager, Front Office, Engineering, Human Resources, and other department leaders to ensure rooms are properly maintained, guest requests are addressed promptly, and the hotel operates efficiently.

In this union hotel environment, the Executive Housekeeper must demonstrate a strong understanding of collective bargaining agreements (CBAs) and their application to daily operations. This includes compliance with applicable provisions regarding job classifications, seniority, scheduling, overtime, work assignments, and disciplinary procedures. You will partner with Human Resources and union representatives as appropriate to maintain positive labor relations, address workplace concerns, and ensure consistent application of contractual requirements.

The ideal candidate is an experienced hospitality leader with a strong eye for detail, excellent organizational skills, financial accountability, and the ability to motivate a diverse team while balancing operational demands with employee relations and contractual obligations.

Your Impact

You will play a central role in protecting the hotel's reputation for cleanliness, comfort, and service excellence. Through effective leadership, consistent quality inspections, proactive maintenance coordination, and disciplined labor management, you will ensure that every guest room and public space reflects the standards of The Bostonian.

Your leadership will directly influence guest satisfaction, room readiness, housekeeping productivity, operating expenses, and employee engagement. By fostering collaboration across departments and maintaining a respectful, contractually compliant workplace, you will help deliver a seamless guest experience while supporting the hotel's overall financial and operational performance.

What You'll Be Doing

Housekeeping Operations & Quality Assurance

• Oversee all housekeeping functions, including guest room cleaning, public area maintenance, laundry operations, and designated back-of-house spaces.
• Establish and maintain housekeeping standards, operating procedures, and inspection processes in accordance with company expectations.
• Ensure guest rooms are cleaned, inspected, and released in a timely manner to support arrivals, departures, occupancy demands, and room availability.
• Conduct regular inspections of guest rooms, suites, corridors, public areas, and other assigned spaces to ensure cleanliness, presentation, and maintenance standards are consistently achieved.
• Monitor room cleanliness scores, guest feedback, inspection results, and recurring service concerns to identify opportunities for improvement.
• Coordinate with Front Office to prioritize room assignments, manage early arrivals and late departures, and communicate room status updates.
• Partner with Engineering to report maintenance concerns, coordinate repairs, and ensure rooms are returned to service promptly.
• Establish procedures for lost and found, deep cleaning, room inspections, special requests, and the handling of guest belongings.
• Ensure VIP rooms, group arrivals, and special accommodations receive appropriate attention and preparation.
• Respond to escalated guest concerns related to cleanliness, room conditions, and housekeeping service, ensuring timely and effective resolution.

Union Relations & Collective Bargaining Compliance

• Ensure housekeeping operations comply with the applicable collective bargaining agreement, including provisions governing wages, job classifications, seniority, scheduling, overtime, work assignments, breaks, and disciplinary procedures.
• Partner with Human Resources to interpret and administer applicable CBA provisions consistently and appropriately.
• Develop departmental schedules and assign work in accordance with business needs, applicable job classifications, seniority provisions, and contractual requirements.
• Ensure overtime assignments, schedule changes, and other staffing decisions follow the applicable collective bargaining agreement.
• Maintain accurate records of employee schedules, attendance, overtime, work assignments, and other information necessary to support contractual compliance.
• Partner with Human Resources on employee relations concerns, investigations, grievances, and corrective action, ensuring appropriate documentation and adherence to contractual timelines.
• Maintain professional working relationships with union representatives and employees, encouraging constructive communication and timely resolution of workplace concerns.
• Ensure performance management and disciplinary actions are handled consistently, fairly, and in accordance with company policies and applicable CBA requirements.
• Communicate operational changes that may affect represented employees to Human Resources and appropriate union representatives in accordance with established procedures.
• Escalate complex labor relations issues, potential contract violations, and sensitive employee matters to Human Resources.
• Promote a respectful and collaborative work environment while maintaining operational accountability and service standards.

Team Leadership & Employee Development

• Lead, coach, and develop housekeeping supervisors, room attendants, housepersons, public area attendants, laundry personnel, and other departmental team members, as applicable to the hotel's staffing structure.
• Establish clear performance expectations and communicate departmental priorities through regular briefings and team meetings.
• Coordinate recruitment, onboarding, orientation, and training in partnership with Human Resources and in accordance with applicable CBA requirements.
• Provide ongoing coaching and feedback to reinforce productivity, quality standards, workplace safety, and guest service.
• Monitor attendance, punctuality, performance, and adherence to established procedures in accordance with company policies and applicable contractual requirements.
• Identify training needs and support employee development, cross-training, and career progression consistent with job classifications and contractual work rules.
• Foster a culture of teamwork, accountability, inclusion, and professional respect.
• Recognize strong performance and encourage employees to take pride in maintaining the hotel's cleanliness and presentation.
• Partner with Human Resources to address employee concerns and maintain accurate documentation of performance and workplace matters.

Labor Management & Financial Performance

• Develop and manage the housekeeping departmental budget in alignment with hotel financial objectives.
• Monitor payroll expenses, labor productivity, overtime, staffing levels, and departmental operating costs.
• Prepare staffing plans based on occupancy forecasts, expected departures, stayovers, group business, room status, and operational demands.
• Ensure staffing and workload distribution align with applicable contractual requirements and established productivity expectations.
• Monitor room attendant productivity and other relevant performance indicators while considering room type, cleaning requirements, occupancy, and applicable work rules.
• Manage inventory and expenses related to cleaning supplies, guest amenities, linens, uniforms, equipment, and laundry operations.
• Identify opportunities to reduce waste, improve supply utilization, and control operating expenses without compromising cleanliness or guest satisfaction.
• Review departmental reports and financial results, identifying variances and implementing corrective measures.
• Collaborate with hotel leadership to balance service standards, labor costs, room readiness, and operational efficiency.
• Support the hotel's financial objectives through effective resource planning, purchasing controls, and consistent departmental oversight.

Inventory, Equipment & Vendor Management

• Oversee inventory management for housekeeping supplies, guest amenities, linen, towels, uniforms, and cleaning equipment.
• Establish appropriate inventory controls, storage procedures, and replenishment schedules to maintain sufficient supplies while minimizing waste.
• Conduct regular inventory reviews and investigate discrepancies, losses, or unusual usage patterns.
• Ensure housekeeping equipment is properly maintained, safely operated, and replaced when necessary.
• Coordinate with approved vendors and suppliers regarding deliveries, product quality, service concerns, and supply availability.
• Evaluate cleaning products and equipment for effectiveness, safety, cost efficiency, and alignment with company standards.
• Maintain appropriate records for inventory usage, purchasing, equipment maintenance, and departmental expenses.

Safety, Sanitation & Regulatory Compliance

• Ensure housekeeping operations comply with company policies, applicable federal, Massachusetts, and local requirements, and established health and safety standards.
• Enforce proper procedures for the handling, labeling, storage, and use of cleaning chemicals.
• Ensure employees receive required safety training and understand procedures for using equipment, handling hazardous materials, and reporting workplace incidents.
• Promote safe lifting practices, ergonomic awareness, and appropriate use of personal protective equipment.
• Conduct regular inspections to identify hazards, unsafe conditions, and opportunities to improve workplace safety.
• Ensure workplace injuries, guest incidents, damaged property, and other unusual occurrences are documented and reported promptly.
• Maintain appropriate housekeeping records, safety documentation, and training completion records.
• Coordinate with Engineering and other departments to address hazards, maintenance concerns, and conditions that may affect employee or guest safety.
• Support compliance with applicable sanitation, infection prevention, and waste disposal procedures.

Guest Experience & Cross-Departmental Collaboration

• Partner closely with Front Office to ensure accurate room status reporting, timely room availability, and effective communication regarding guest priorities.
• Collaborate with Engineering to coordinate preventive maintenance, room repairs, and out-of-order room recovery.
• Work with the General Manager and department leaders to address guest feedback, service deficiencies, and hotel-wide operational priorities.
• Coordinate housekeeping preparation for VIP arrivals, group movements, special events, and other high-demand periods.
• Respond promptly to guest concerns and implement corrective actions to prevent recurring issues.
• Participate in operational meetings, daily briefings, and performance reviews to communicate staffing needs, room readiness, quality trends, and service challenges.
• Support hotel-wide initiatives that improve guest satisfaction, employee engagement, operational efficiency, and sustainability.
• Promote a service-oriented culture in which housekeeping is recognized as an essential contributor to the overall guest experience.

Systems, Reporting & Continuous Improvement

• Oversee the accurate use of housekeeping systems, property management systems, and other operational tools.
• Ensure room status updates, inspection results, maintenance requests, and housekeeping assignments are recorded accurately and promptly.
• Review daily occupancy reports, arrivals and departures, room discrepancies, productivity reports, and quality assurance results.
• Develop and maintain departmental trackers and reports to monitor cleanliness, productivity, labor costs, inventory, and guest satisfaction.
• Analyze recurring issues and implement process improvements to increase efficiency and consistency.
• Identify opportunities to improve room turnaround, communication, inspection procedures, and resource utilization.
• Ensure departmental documentation is accurate, confidential where appropriate, and maintained in accordance with company procedures.

Requirements

• Previous housekeeping leadership experience in a full-service hotel, preferably as an Executive Housekeeper, Director of Housekeeping, or in a comparable senior leadership role.
• Experience managing housekeeping operations in a unionized hotel environment, with a demonstrated understanding of collective bargaining agreements and labor relations.
• Knowledge of CBA provisions involving seniority, job classifications, scheduling, overtime, work assignments, and disciplinary procedures.
• Demonstrated ability to lead and develop a diverse housekeeping team in a fast-paced hospitality environment.
• Strong understanding of guest room cleaning standards, public area maintenance, laundry operations, inspections, and room readiness.
• Experience managing departmental budgets, payroll, labor productivity, inventory, and operating expenses.
• Strong organizational skills, attention to detail, and the ability to prioritize competing operational demands.
• Excellent communication, employee relations, problem-solving, and conflict-resolution skills.
• Ability to partner effectively with Front Office, Engineering, Human Resources, Finance, and other hotel departments.
• Working knowledge of hotel property management systems, housekeeping technology, and standard office applications.
• Knowledge of workplace safety, chemical handling, sanitation, and applicable employment requirements.
• Flexibility to work varying shifts, weekends, and holidays as required by hotel operations.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.