Salesforce Program Director

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring "Salesforce Program Director " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Position: Salesforce Program Director

Location: Hybrid in Gaithersburg-MD - Need Locals

Type: Contract

Accountabilities

• Impactful Capability Roadmap: Partner with leadership across participant and market-facing functions to identify and prioritize CRM capabilities that drive impact, productivity, and end-user effectiveness.
• Process-to-Workflow Translation: Translate business processes into scalable Salesforce Agentforce Life Sciences workflows aligned with clear business goals.
• Voice of the User: Develop and run feedback mechanisms across CRM participant groups to continuously improve platform functionality, usability, and business alignment.
• Persona-Centered Experience Design: Collaborate with the Senior Director and peer Directors to design and shape CRM processes, features, and functionalities for diverse user personas.
• Platform Integration: Work with IT platform owners and technical teams to ensure business processes are accurately represented in CRM configuration and data flows.
• Adoption and UX Acceleration: Drive user experience enhancements that enable rapid adoption and ease of use for new CRM capabilities.
• Global Backbone and Scale: Engage with the US pilot market and global markets to align on core processes and establish a unified backbone for global CRM operations.
• multi-functional Connectivity: Develop collaboration across Sales, Medical, Market Access, Diagnostics, Marketing, and Field/HQ roles to enable agile, compliant sharing of information, data, and insights.
• Risk, Compliance, and Governance: Partner with Compliance and Legal to embed robust ethical, legal, and regulatory foundations into CRM capabilities.
• Experimentation and Iteration: Lead experience learning initiatives including beta testing, market pilots, and UX validation; incorporate feedback into CRM releases.
• Enablement and Change Leadership: Contribute to training and change management plans, including development of training documentation and market activation materials.

Essential Skills/Experience

• Bachelor’s Degree required
• 5 years of experience in CRM platform adoption, design and implementation, preferably in the life sciences sector.
• Previous experience with Salesforce platform and capabilities.
• Demonstrable experience and knowledge of key business processes, tasks and responsibilities that will drive the build of the CRM requirement for the user and will provide value to client user, customers and brands.
• Strong leadership and multi-functional collaboration skills in a complex organization with minimal direct supervision
• Proven ability to drive user experience improvements and change management.
• Knowledge of compliance and legal requirements in CRM implementations.
• Excellent communication and presentation skills
• Solid project management skills with ability to ensure timely, on-target and within budget accomplishment of tasks
• Expertise to deliver transformative business and technology projects

Why Work With Us?

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America’s Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Madhukar Singh

Email: ***email_hidden***