Marketing / Admin / Patient Coordinator

Are you great with people? Do you want to work somewhere you can make a difference in people's lives? Do you believe in quality healthcare?

Independent private-practice abdominal and pelvic health physical therapy clinic seeking outgoing person to work at front desk and act in patient coordinator, sales/marketing and administrative roles. The ideal candidate will enjoy talking to people, be a great phone communicator and be able to multi-task and switch priorities quickly.

Full time, PERMANENT job. THIS IS NOT A SUMMER JOB FOR STUDENTS. Paid time off. Access to gym equipment and yoga wall. Health stipend. Training provided.

Responsibilities/Duties: Job duties will be directed by owner and will vary weekly. They may include but are not limited to the following:

• Patient management: Answering phone, communicating with potential and existing patients within 24 hours of call/message, answering questions, describing pelvic health PT and how it can benefit patients
• Scheduling new patients, fulfilling existing patient schedule change requests
• Calling MD offices to get referral orders and signed POCs
• Must be comfortable talking about sensitive information and topics: including sensitive body parts, trauma, sexual dysfunctions, sales/marketing language, finance
• Marketing/Sales: Using persuasive language to describe what sets our business apart from others, converting and booking leads, collecting reviews/feedback from patients, attending events, making marketing materials and social media, mailings
• General administration: Managing contact list, electronic filing of records, Other necessary administrative tasks to support business and PT/OTs
• Maintain office/facilities: clean equipment, maintain cleanliness of office, put away laundry
• Assist owner with general miscellaneous administrative tasks

Experience:

• Right candidate must be comfortable and mature listening/talking about sensitive topics including sexual abuse/trauma, pelvic anatomy, urinary and bowel problems, and sexual orientation, pregnancy, sexual dysfunction and other pelvic/abdominal dysfunctions without judgement
• Must be a good communicator, be comfortable using scripts and persuasive language and have positive attitude, initiative and time management skills
• Be comfortable talking on the phone and thinking on your feet
• Must have experience with customer service and marketing/sales
• Be familiar with scheduling/taking payments
• Be friendly, motivated and like to have FUN!
• Be organized, attentive to detail, and creative
• Be looking interested in a job that grows as we grow!

Other:

• 38-40 hours/week; full-time; in office
• Regular business hours 8:00 am-5:00 pm
• Paid time off
• Health stipend
• Will be provided company ipad or computer to use for business only
• Paid training; hands-on training, roleplay and phone scripts; on-going mentoring
• Company outings and team building activities quarterly

$18-20/hour depending on skills/experience

Email cover letter and resume to: ***email_hidden***

Job Type: Full-time

Benefits:

• Health stipend
• Paid time off
• Professional development assistance