Customer Service Representative

VEGASTICKETS.COM

2025 Best Workplace | Best of Las Vegas Gold Winner – Best Ticket Broker/Best Entertainment Customer Service

Customer Service Representative

Full – time and Part-time positions

$15.00 - $20.00 per hour based on experience

Las Vegas, Nevada | Onsite Position

Join an award-winning team in the exciting world of live events, sports, concerts, and entertainment.

We are seeking a motivated, customer-focused individual to serve as a key point of contact for customers, sellers, and partners. This position requires strong communication skills, attention to detail, sound judgment, and the ability to thrive in a fast-paced environment.

WHAT YOU WILL DO

• Handle inbound and outbound customer calls, emails, and chats.
• Assist customers with ticket purchases, order questions, event information, and delivery inquiries.
• Coordinate ticket fulfillment and delivery to ensure customers receive their tickets accurately and on time.
• Resolve customer and seller issues professionally and efficiently.
• Serve as a liaison between customers, sellers, venues, and partner platforms.
• Develop knowledge of events, venues, seating options, and ticketing products to provide informed recommendations.
• Maintain current knowledge of company products, services, policies, and procedures.
• Support company initiatives and contribute to process improvements that enhance the customer experience.

WHAT WE ARE LOOKING FOR

• Friendly, professional, and positive attitude.
• Strong written and verbal communication skills.
• Excellent problem solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast paced environment.
• Self motivated with a strong sense of accountability.
• Proficiency with computers and the ability to quickly learn new software systems.
• Customer service, hospitality, entertainment, retail, ticketing, or call center experience preferred but not required.
• Spanish language skills are a plus but not required.

SCHEDULE & AVAILABILITY

• Onsite position located in Las Vegas, Nevada
• Business hours operate between 11:00 AM and 2:00 AM, seven days per week.
• Candidates should be willing and available to work evenings, weekends, holidays, and occasional overtime during peak event periods.
• Reliability, flexibility, and a strong work ethic are important components of success in this role.

BENEFITS & PERKS

• Full Time Employees May Be Eligible For
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Ticket Purchasing Opportunities
• Professional Development Opportunities
• Career Growth Opportunities

OUR HIRING PROCESS - We respect your time.

Qualified candidates can expect a streamlined hiring process that typically includes one interview. Hiring decisions are often made quickly, allowing successful candidates to begin onboarding without lengthy interview rounds.

PHYSICAL DEMANDS & WORK ENVIRONMENT

This is an onsite, office-based position. Employees should be comfortable sitting for extended periods, performing repetitive motions associated with computer use, and occasionally standing, walking, and reaching.

TO APPLY

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Apply in person Mon-Fri between 10am and 3 pm

VegasTickets.com

4325 S. Dean Martin Drive, Suite 300

Las Vegas, NV 89103