Ticketing Services Agent (Part Time)

Walnut Street Theatre is seeking friendly, customer-focused Ticketing Services Agents to join our team! This part-time position is ideal for individuals who enjoy helping patrons, thrive in a fast-paced environment, and want to be part of a welcoming, collaborative workplace at America’s Oldest Theatre.

Responsibilities

• Provide excellent customer service primarily over the phone, including answering inquiries, processing ticket sales, and handling ticket exchanges.
• Navigate ticketing software accurately and efficiently (training provided).
• Assist with subscription renewals, package sales, and general patron support.
• Uphold established departmental procedures and contribute to a positive, organized work environment.
• Assist with additional tasks as needed.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Basic computer proficiency required; prior ticketing or box office experience is a plus but not required.
• Reliability, punctuality, and ability to work as part of a team.
• Night and weekend availability is strongly preferred.

Compensation & Benefits

• $15 per hour plus chances for bonus incentives.
• Enjoy a friendly, supportive workplace with opportunities to learn and grow.
• Enjoy all WST productions for free.

TO APPLY

Please email your resume to Sign in to view email with “Ticketing Services Agent” in the subject line. No phone calls, please.

Equal Opportunity Employer.