Front Desk & Operations Coordinator

Front Desk & Operations Coordinator

Company: The Look & Co.

Location: Mount Pleasant, SC (Onsite)

Job Type: Part-Time

Compensation: Hourly

The Look & Co. is a premier medical spa dedicated to delivering exceptional, results-driven skincare and aesthetic treatments. We pride ourselves on creating an upscale, welcoming environment where clinical expertise meets luxury client care. We are seeking a dynamic, self-motivated Front Desk & Operations Coordinator to join our team and serve as the face of our practice.

Position Overview

This is a hybrid position combining high-end client hospitality, fast-paced retail sales, digital coordination, and daily operational management. The ideal candidate has a deep passion for the aesthetics industry, possesses high-level technology skills, and excels at multitasking. We are looking for a proactive self-starter who provides a warm, helpful experience to our community and actively looks for ways to add value during downtime.

Key Responsibilities

• Client Experience & Front Desk: Manage a busy reception desk, seamlessly multitasking between greeting guests, managing appointments, and responding to incoming requests. Provide a warm, genuinely helpful experience in person, over the phone, and through digital communication (email/text).
• Retail & Skincare Product Guidance: Maintain a high-paced retail environment. Take the initiative to thoroughly learn our different professional skincare lines to confidently articulate product benefits and provide clients with recommendations that best support their skin goals.
• Privacy & Compliance: Maintain strict client confidentiality and uphold all HIPAA regulations regarding patient information and medical records.
• Digital & Tech Operations: Utilize high technology skills to manage day-to-day software platforms. This includes navigating Shopify to support e-commerce operations and utilizing an Electronic Medical Record (EMR) system for seamless patient management.
• Inventory & Logistics: Oversee stock and inventory management, handle incoming/outgoing shipments, and demonstrate strong mailing and fulfillment skills.
• Cross-Functional Support: Work collaboratively with our clinical providers while confidently managing tasks independently. Anticipate business needs and take on special projects to fulfill operational gaps.

Position Requirements & Qualifications

• Education & Experience: An Associate’s or Bachelor’s degree is preferred, but strong relevant experience is perfectly fine too!
• Skills & Expertise: High technology skills and computer proficiency are required, including the ability to quickly learn and confidently use an EMR system and Shopify. General e-commerce, retail, and inventory management experience is required.
• Preferred Experience: Previous experience in a medical spa, fast-paced retail environment, or luxury hospitality is a major plus.
• Schedule Flexibility: Must be available Monday through Friday, with the ability to work after 6:00 PM on certain days. Some Saturday shifts are required.
• Core Competencies: Strong communication and multitasking skills, strict attention to detail, a professional demeanor, and a "can-do" attitude.
• Physical Demands: Must be able to stand/be on your feet for extended periods and comfortably lift up to 30 lbs for inventory/shipping needs.
• Logistics: Must have reliable, independent transportation.

What We Offer

• A vibrant, supportive, and team-oriented work environment.
• Hourly compensation.
• Opportunities to grow cross-functionally within the luxury aesthetic industry.
• Employee discounts on world-class skincare products and treatments.

To Apply

If you are a proactive professional who loves the business of beauty and excels at multitasking, we want to hear from you! Please submit your application to Sign in to view email.

To be considered, your application must include the following three components:

1. Resume
2. Cover Letter
3. A short video introducing yourself. In your video, please tell us:

• What you like to do in your free time.
• A little bit more about who you are so we can get to know you.
• Your job and career goals, and why you want to work for us.