Learning And Development Specialist

Looking for an Instructional Designer or Learning Content Developer

Work Arrangement: Hybrid, 3 days per week onsite

Hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location

Duration: 12+ months with extensions possible

Pay Rate: $65/hr on W2

No C2C, H1B, 1099, OPT or 3rd PARTY RESUMES

If interested, please email your resume to Sign in to view email

Will be part of the Operational Readiness team for CCaaS, supporting global contact center technology upgrades that will be impacting ~40,000 call center agents

Focus is on training at implementation + ongoing learning support

Rolling out Five9 (cloud-based platform) modules

Key Responsibilities

Evaluate and optimize existing training content

Identify what to retain vs. sunset; improve efficiency (current change cycle is slow)

Demonstrate process flows

Guide agents on new technology usage

Rebuild existing PPT/video content using Epiplex (process flow-based training)

Support multiple rollout waves throughout the year

Operate as the primary developer with support from the broader team

Required / Preferred Experience

Experience with Epiplex preferred (or similar process documentation/training tools)

Contact center experience highly preferred

If not, must have experience building learning solutions for large, geographically distributed, virtual audiences (30,000+ audiences)