Billing Operations Specialist

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance

Job Title: Billing Operations Specialist

Department: Managed Services

Remote: Yes

Department: Managed Service

Work Hours: Monday-Friday, 8:00 AM – 5:00 PM ET

About MuniBilling

MuniBilling provides electronic bill payment and presentment solutions for municipalities, homeowner associations, property management groups, and other organizations that manage recurring billing. Our Managed Services team supports clients by helping operate accurate, timely, and customer-focused billing processes. We are headquartered in Greensboro, North Carolina, and offer a collaborative work environment, competitive pay, benefits including medical, dental, vision, life insurance, and a 401(k) with company match.

About The Role

The Billing Operations Associate supports daily billing operations for Managed Services clients. This role helps respond to customer questions, research billing issues, process payments, update account information, and follow documented procedures to keep billing activity accurate and on schedule. Prior billing experience is helpful, but not required. We are looking for someone who is detail-oriented, dependable, comfortable using web-based tools, and able to communicate clearly with customers and teammates.

What You’ll Do

• Respond to customer and client questions by email and phone
• Research customer accounts to help resolve billing or invoice questions
• Process customer invoice payments according to established procedures
• Assist with invoice corrections and account updates
• Communicate status updates and resolutions clearly and professionally
• Follow standard operating procedures for billing workflows
• Use spreadsheets and desktop tools to review and organize billing information
• Document work accurately and escalate complex issues when needed
• Support the Managed Services team with day-to-day administrative and billing tasks

What You’ll Bring

• At least 6 months of experience in customer service, administrative support, data entry, office support, billing, payment processing, or a similar role
• Strong attention to detail and accuracy
• Clear written and verbal communication skills
• Comfort using email, spreadsheets, word processing tools, and web-based systems
• Ability to follow step-by-step procedures
• Ability to manage multiple tasks and stay organized
• Patience, professionalism, and empathy when helping customers
• Reliable internet connection and a remote workspace suitable for phone and email-based work
• Availability to work Monday-Friday, 8:00 AM-5:00 PM Eastern Time

Preferred Qualifications

• Experience with billing, invoices, payments, account records, or financial information
• Experience in utility billing, municipal billing, HOA/property management, SaaS, subscription billing, or accounts receivable
• Experience using billing, CRM, ticketing, or customer support systems
• Associate degree or relevant post-secondary training

Growth Opportunities

MuniBilling supports career growth within Managed Services and across other areas of the business. This role can build a strong foundation in billing operations, client support, customer service, and utility billing workflows.

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Equal Employment Opportunity

MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is a drug-free workplace. As a condition of employment or during employment, screening tests for alcohol and illegal drugs may be performed on applicants and employees.

Other Duties

This job description is not intended to cover every activity, duty, or responsibility required for the role. Duties, responsibilities, and activities may change at any time with or without notice.

Internal Candidates Only

Internal Candidates must meet all metrics in their current role to be considered for an internal career transition. In addition, if the internal candidate is interested in the posted position, they must have their immediate supervisor's approval.

This is a remote position.