Customer Care Representative - Remote

Role Overview: As a Customer Support Advocate, you'll serve as the primary contact for wellness partners, providing support via chat, email, and Zoom. Your responsibilities include guiding partners through Arketa's features, resolving operational issues (e.g., scheduling, payments, integrations), and advocating for their needs to influence product development. You will manage multiple high-volume interactions, ensuring quick, effective resolutions and fostering trust and loyalty.

• Key Duties: Own partner interactions from start to finish, troubleshoot issues creatively, collaborate across teams, and continuously learn product features. You will also gather feedback to improve the platform and advocate for partner needs internally.
• Qualifications & Skills: 1-2 years customer support experience in high-volume environments, excellent written communication, strong problem-solving, organizational skills, and ability to prioritize. Preferred experience includes wellness industry software, familiarity with tools like Intercom, Slack, and Google Suite, and comfort with AI tools. A bachelor's degree is a plus.
• What We Offer: Competitive salary, stock options, health benefits, unlimited PTO, wellness reimbursement, and opportunities for growth. Compensation ranges from $45,000–$50,000 annually, with a focus on diversity and inclusion.