Remote IT Support Technician

Role: IT Support Technician responsible for providing technical support and managing internal technology systems.

Key Responsibilities

• Manage escalated Help Desk tickets and assist with first response or escalation.
• Administer user accounts across platforms including Office365, Box, Netskope, and others.
• Support onboarding of new hires and contractors, including preparing equipment and documenting assets.
• Manage the full lifecycle of IT assets, including imaging, record-keeping, and disposal.
• Create and update technical documentation and process procedures.
• Handle requests for creating shared folders and securely erase storage media.

Qualifications & Skills

• Recent graduate in IT or up to two years of support experience.
• Preferred certifications: CompTIA A+, Cisco CCNA, Security+, Microsoft Fundamentals, Network+.
• Strong problem-solving, communication, and multitasking skills.
• Familiarity with business applications like Office365 is a plus.

Benefits & Compensation: Competitive hourly pay, bonuses, health plans, 401(k) match, PTO, holidays, wellness days, training, and various employee engagement activities.