Remote IT Support Technician

Role Overview: Provide technical support to internal teams to enhance operational efficiency in a remote environment, primarily focusing on software, hardware, and network issues.

Responsibilities Include

• Responding promptly to support requests and managing the ticketing system.
• Documenting processes, solutions, and recurring issues to improve scalability.
• Notifying leadership of systemic problems and proposing solutions.
• Escalating complex issues appropriately.
• Maintaining confidentiality of sensitive data and performing tasks accurately and empathetically.

Qualifications

• High school diploma or equivalent, with at least 2 years of IT support experience.
• Strong communication skills and ability to troubleshoot independently.
• Knowledge of IT systems and excellent time management.

Preferred Skills

• Experience with Google Workspace, Office 365, Azure AD, AWS, cloud storage, Single Sign-On, and email/chat services.
• Customer service training or certification.