Zoo Society Billable 1 - Zoo Guest Services - TE

General Description

Under general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic.

SUPERVISION EXERCISED

This position does not exercise supervisory duties.

Important And Essential Duties

Greets and directs visitors to the Abilene Zoo as well as answer general questions.

Provides administrative support for the Guest Service Managers and Assistant Managers.

Assists with general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.

Processes incoming and outgoing calls, register payments, reservation and visitation paperwork, equipment operation, and food preparation.

Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

Assist with guest surveys and other reports.

Guest Services employees over 18 years of age may operate a City vehicle and/or motorized equipment (trains, gators and golf carts).

May assist with other Guest Services operations.

Other Job Related Duties

Perform other job related duties and responsibilities as assigned.

Knowledge Of

KNOWLEDGE, SKILLS, AND ABILITIES

Administrative and office management principles, procedures and practices.

Basic math skills including: addition, subtraction, multiplication, division, and percentages.

The safe operation of equipment/vehicles.

Skill To

Operate a computer and other office equipment.

Manage time effectively.

Provide excellent customer service and communicate clearly.

Efficiently and accurately manage cash handling functions.

Interact with zoo guests in a professional and courteous way.

Ability To

Maintain confidentiality of client information.

Work independently.

Demonstrate a positive attitude and initiative.

Organize and plan work activities to meet deadlines.

Use resourcefulness and tact when dealing with upset customers.

Accommodate changing work priorities.

Follow and enforce the Abilene Zoo rules, policies and procedures.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience And Training Guidelines

Experience

This is an entry level position, but preference may be given to individuals with previous customer service experience.

Education/Training

A high school diploma, GED, or in the process of obtaining either is required.

License Or Certificate

Train Operation requires staff members to be a minimum 18 years of age with a valid driver’s license.

Food Handlers Permit will be required if preparing food.

Special Requirements

Bloodborne Pathogens training and HazCom training are required within 60 days of employment.

Requires staff members to be a minimum of 16 years of age.

Must be able to work a flexible work schedule that may include nights, holidays,

and weekends.

Must be able to work in outdoor conditions and in extreme heat and cold.

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

_X Medium – lifting no more than 50 pounds; carrying up to 25 pounds

Codes For How Often

N = No

E = Extensive (100 – 70% of the time)

M = Moderate (60 – 30% of the time)

I = Infrequent (20 – 10% of the time)

A = Almost Never (<10% of the time)

Code / Task

_E_ Standing

_A_ Sitting

_M_ Walking

_M_ Lifting

_M_ Carrying

_ I_ Pushing/Pulling

_ I_ Overhead Work

_ I_ Fine Dexterity

_ I_ Kneeling

_ I_ Crouching

_A_ Crawling

_ I_ Bending

_ I_ Twisting

_A_ Climbing

_A_ Balancing

_E_ Vision

_E_ Hearing

_E_ Talking