User Experience Researcher

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This range is provided by Optomi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $50.00/hr - $55.00/hr

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UX Researcher (Michigan, Ohio, Indiana, Kentucky, Illinois and Wisconsin)

Job Summary

Optomi, in partnership with a leading Supercenter, is seeking an experienced UX Researcher to support their customer experience and service design initiatives. This role will focus heavily on in-person field research across a six-state region and requires someone with a strong background in ethnographic methods and human-centered design. The ideal candidate will bring a mix of curiosity, independence, and the ability to turn observations into actionable insights for product and service improvement.

Key Responsibilities

Conduct in-person field research in retail, service, and other real-world environments.

Perform contextual inquiries, intercept interviews, and observational studies.

Translate findings into clear, actionable insights, including journey maps, user personas, and jobs-to-be-done frameworks.

Collaborate cross-functionally with product, design, and development teams to integrate user feedback throughout the product lifecycle.

Present findings to stakeholders in a compelling and collaborative manner.

Work independently and manage multiple field projects within an Agile (SAFE) environment.

Leverage existing customer and analytics data to support research conclusions.

Requirements

2–5 years of UX research experience (qualitative and quantitative).

Proven ability to conduct ethnographic research and service design discovery in physical environments.

Comfortable with tools and methods such as usability testing, concept testing, surveys, and user interviews.

Ability to manage and scope research projects based on stakeholder needs.

Strong verbal and written communication skills and attention to deta