Medical Lab Client Service Representative

Requisition Details

GENERAL REQUISITION INFORMATION

EEO Statement

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Omaha, NE

Requisition Number

Staff_14886

Department

Pathology, Microbiology & Immunology 50000521

Business Unit

College of Medicine

Reg-Temp

Full-Time Regular

Work Schedule

Monday - Friday, 6:00AM - 2:30PM; with rotating weekends & holidays

Remote/Telecommuting

No remote/telecommuting opportunity

Position Summary

Responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing by Regional Pathology Services (RPS). Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail. Provides extensive client service communication with internal and external customers of RPS and the Nebraska Public Health Laboratory (NPHL).

Position Details Additional Information

Posting Category

Healthcare

Working Title

Medical Lab Client Service Representative

Job Title

Health Care Associate (Para)

Salary Grade

HC12H

Appointment Type

C2 - REG OFF/SERV HRLY

Salary Range

$18.413 - $27.644/hourly

Job Requisition Begin Date

07/20/2026

Application Review Date

07/27/2026

Review Date Information

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education

High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider two years post high school education/related experience)

Required Experience

2 years

If any experience is required, please specify what kind of experience:

Clinical experience in a healthcare environment

(Will consider two years post high school education/related experience)

Required License

No

If yes, what is the required licensure/certification?

Required Computer Applications

Microsoft Word, Microsoft Outlook

Required Other Computer Applications

Required Additional Knowledge, Skills and Abilities

Skilled in customer service.

Experience in customer service in healthcare environment.

Knowledge of medical terminology.

Preferred Education

Associate's degree

If any degree/training is preferred, please specify the type:

Healthcare or Biological Sciences.

Preferred Experience

Four or more years experience in clinical laboratory experience in a healthcare environment.

Proficient in collecting urine drug screen collections, alcohol testing, paternity collections.

Preferred License

No

Preferred Computer Applications

Microsoft Excel, Microsoft PowerPoint

Preferred Other Computer Applications

Sunquest, CoPath, Epic, patient record software, ATLAS

Preferred Additional Knowledge, Skills and Abilities

Ability in PC/data entry.

Ability to type 50 words per minute

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