Medical Front Office Representative

Community Health Alliance is looking for full-time Medical Front Office Representative at our Neil Road Health Center.

Join our talented team of healthcare professionals that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

The Medical Front Office Representative serves as the first point of contact for patients and visitors. This position performs a wide range of front desk activities including patient registration, scheduling, insurance verification, and cashiering. The Representative ensures all required paperwork is completed, protects patient confidentiality, and provides exemplary customer service. This role is critical to the smooth operation of the clinic and upholding CHA's mission and values.

Education and Experience:

• High school diploma or GED required.
• Minimum 2 years’ experience in a medical/dental front office setting.
• Valid driver’s license required.
• Bilingual proficiency in English and Spanish preferred but not required.

Knowledge, Skills, and Abilities (KSA):

• Knowledge of front office procedures in a medical/dental clinic.
• Familiarity with medical terminology, ADA/CPT/ICD-10 codes.
• Experience with EMR systems.
• Proficiency with Microsoft Office and standard office equipment.
• Strong accuracy and attention to detail.
• Ability to maintain confidentiality and comply with HIPAA.
• Clear verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Cultural sensitivity and ability to work with diverse populations.
• Professional judgment and problem-solving abilities.
• Ability to multitask, prioritize, and work collaboratively.

Work Conditions and Physical Requirements:

• Primarily in a clinical office setting.
• Regular use of computers and office equipment.
• Frequent standing, walking, and sitting.
• Ability to lift up to 20 pounds occasionally.
• Frequent interaction with patients, requiring clear speech and active listening.
• Reasonable accommodations will be made based on individual physical limitations.

At Community Health Alliance, we are committed to supporting our employees both personally and professionally by offering a comprehensive and competitive benefits package.

Our benefits include:

• Competitive wage
• 100% employer-paid medical insurance for employees and 90% employer-paid dental and vision coverage, effective the first of the month following 60 days of employment for benefit-eligible employees
• Paid Time Off (PTO) starting at 15 days per year, with increased accrual after one year of service (prorated based on FTE status)
• Eight (8) paid holidays each year
• $10,000 employer-paid Accidental Death & Dismemberment (AD&D) insurance for all benefit-eligible employees
• Life insurance coverage
• Health Savings Account (HSA) available with the PPO medical plan
• Retirement benefits, including a 403(b) employee voluntary retirement savings plan and a 401(a) employer-funded retirement contribution plan after 12-mo of service
• Bereavement leave
• Employee Assistance Program (EAP) providing confidential counseling and support resources
• Education Assistance Program to support career growth and professional development
• On-the-job training and ongoing learning opportunities
• Career advancement opportunities within the organization
• Employee referral program with referral incentives

We are proud to invest in our employees by providing meaningful benefits, professional development opportunities, and a workplace dedicated to helping you build a rewarding career while making a difference in the communities we serve.