Service Unit Quality Assurance

Blue Cross and Blue Shield of Kansas

Date: 3 days ago
City: Topeka, KS
Contract type: Full time

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13617101 Are

you ready to make a difference? Choose to work for one of the most

trusted companies in Kansas.

You Belong At Blue

  • Why Join Us?
  • Make a Positive Impact: Your work will directly contribute to

the health and well-being of Kansans.

  • Family Comes First : Total rewards package that promotes the

idea of family first for all employees. Paid vacation and sick leave

with paid maternity and paternity available immediately upon hire

  • Professional Growth Opportunities: Advance your career with

ongoing training and development programs.

  • Dynamic Work Environment: Collaborate with a team of passionate

and driven individuals in a work environment that promotes

flexibility.

  • Trust and Stability: Work for one of the most trusted companies

in Kansas with over 80 years of commitment, compassion and

community.

  • Inclusive Work Environment: We pride ourselves on fostering a

workplace where everyone is valued and respected.

Benefits & Perks

  • Base compensation is only one component of your competitive Total
Rewards package

  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 401(k) plan matching up to 5%
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources
Job Summary This position is responsible for performing quality assurance for

Service Unit production and to work and coordinate with the quality

teams of Membership. Delivering feedback to representatives and

leadership staff for appropriate coaching actions. Assisting with the

evaluation of unit and department policies and procedures and being

available to communicate, and assist others, with problem solving,

coaching, and process improvements.

"This position is eligible to work onsite at our Topeka campus.

Applicants must reside in Kansas or Missouri or be willing to relocate

as a condition of employment."

What you'll do

Responsibilities

  • Perform random quality checks of Service Unit production to ensure
that information sent to members is correct.

  • Meet turnaround times that ensure staff can achieve individual,
departmental, and corporate goals and to ensure errors are

identified and addressed at the earliest possible time.

  • Participate in and possibly lead meetings and other events as it
pertains to the quality assurance goals for the company, department

and unit.

  • Perform daily quality checks and reporting accuracy and completion
of tasks.

  • Assists with feedback to supervision on the types of errors made.
Make suggestions on coaching, procedure clarifications, and

procedural changes to improve accuracy levels.

  • Enters employee accuracy data into the Service Unit Accuracy
database so reports can be used for performance evaluations and

reporting accuracy levels for employees, the unit, and department.

  • Meets with other employees and supervision to ensure consistency and
to share ideas for improvement.

  • Serve on cross departmental or cross divisional teams/meetings as
needed for supervision regarding quality, additional education, and

coaching.

  • Monitor the status of work items being checked to ensure necessary
corrections are completed and mailed within timeliness guidelines.

  • Answer questions on corporate policies, membership procedures, and
state and federal laws as applicable to Service Unit for BCBSKS

staff.

  • Must comply with corporate information security policies, standards,
and guidelines related to access control.

  • Performs other job- elated projects as assigned by management.
What you need**

Knowledge/Skills/Abilities

  • Knowledge of Membership systems and ability to use information to

review Service Unit activities to determine if mailing content is

correct. Analysis is performed across all Service Unit outgoing

information to ensure both quality and timeliness.

  • Ability to analyze Membership policies, procedures, and processes.
  • Ability to identify quality control issues on new or changing

products, procedures, government laws, mandates, and policies at the

individual, unit, and department level.

  • Ability to communicate with supervision when additional training,

procedures or materials are needed.

  • Ability to maintain productivity standards as outlined, adhere to

corporate compliance program, and complete annual required

trainings, while maintaining confidentiality.

  • Must be able to use judgement to interpret different quality

situations, critical thinking skills, and problem solving.

Education And Experience

High school graduate or equivalent required. Additional education in

business, communications, or r

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