Customer Service Representative

Responsible for providing customer service to taxpayers in our client office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and client tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types. Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes. The ideal candidate must have a strong customer service background.

Required Skills: basic office and computer skills, past customer service experience or working with taxes

Preferred experiences: customer service roles

Hybrid Schedule - 3 days in office, 2 days remote depending on the job/project needs.

The successful candidate will work 40 hours a week, M-F, 8-5pm.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.