Mission Integration Coordinator

Summary

The Mission Integration Coordinator serves as a central connector within the Mission Services Division for participant, partner, and business referral ecosystem, ensuring the successful coordination, integration, and execution of mission services, strategic partnerships, referral pathways, and participant access processes.

This role functions as the operational glue between participants, internal departments, community partners, employers, and referral sources to ensure services, initiatives, and collaborative partnerships are fully implemented and operating effectively. The position supports both the micro-level participant experience and the macro-level coordination of systems, partnerships, and service delivery workflows to ensure timely, person-centered, and high-quality service access. The position is essentially responsible for making sure:

• relationships become referrals,
• referrals become participants,
• participants move successfully through services within the first 60 days,
• and employment partnerships translate into measurable operational activity rather than remaining conceptual.

The Mission Integration Coordinator is responsible for helping operationalize new and existing initiatives by ensuring intake procedures, referral processes, partnership expectations, communication workflows, and service delivery models are executed consistently and aligned with organizational standards, mission outcomes, compliance requirements, and quality expectations.

Essential Duties and Responsibilities

• Coordinate and monitor participant intake, onboarding, and referral processes to ensure timely and accurate access to services
• Participate in referral reviews, intake discussions, partnership meetings, and service coordination activities
• Serve as a liaison between the organization and community partners, nonprofit agencies, schools, workforce agencies, employers, shelters, and organizations operating under MOUs
• Support implementation and operational integration of new mission initiatives, partnerships, programs, and service delivery models
• Ensure partnership expectations, referral procedures, communication standards, and operational workflows are consistently followed
• Track referral trends, participant engagement, response times, conversion activity, and service pipeline movement
• Identify gaps, delays, breakdowns, or barriers within intake, referral, and service delivery systems and recommend process improvements
• Coordinate outreach and targeted recruitment initiatives for identified populations and strategic priorities
• Help strengthen and expand referral pipelines through ongoing community and partner engagement
• Maintain communication and coordination between program teams, business engagement staff, operations, and external stakeholders
• Support data collection, reporting, compliance monitoring, and quality assurance activities related to participant access and partnership outcomes
• Assist in developing standardized workflows, procedures, and continuous improvement practices tied to participant experience and operational effectiveness
• Utilize technology and data tools to support assessment administration, reporting, and continuous improvement
• Maintain confidentiality and data security at all times
• Perform other duties as assigned in support of workforce lab operations and mission.
• Serve as the primary liaison for community partner visits with cohorts in the lab
• Ensure timely, accurate, and confidential documentation of participant information in required databases, forms, and reports
• Comply with agency policies, procedures, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards
• Perform other duties as assigned

Knowledge, Skills and Abilities:

• Must have the ability to establish and maintain good working relationships with community partners.
• Must be flexible, multi-task orientated, and the able to prioritize job duties with minimal supervision, including flexibility in work hours.
• Must exercise discretion and confidentiality at all times.
• Must attend required meetings.
• Must have good written and computer skills necessary to perform job duties.
• Must follow all safety procedures and correct safety issues, if possible.
• Must have a valid driver’s license and have access to a reliable vehicle.
• Able to operate a computer and MS Office software including Word and Excel.
• Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand.
• Demonstrates responsible behavior, initiative, effort and commitment towards completing assignments efficiently. Demonstrate problem-solving skills and pays attention to detail.

Education and Experience

• Bachelor's Degree in Social Work, Public Administration, Public Policy, Quality Improvement, Business Administration, Management, or a closely related field. Master's Degree not required but preferred.
• Computer literate. Excellent organization, communication and interpersonal skills.
• Bilingual (English/Spanish) highly desirable.
• Has worked assisting people with personal development that have included education, employment, and/or financial goals that have improved their situation. Able to provide feedback that is constructive and unbiased and creates a safe environment for open discussions.
• Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Competencies

Problem Solving

Identifies and resolves problems in a timely manager; develops alternative solutions; and uses reason even when dealing with emotional topics.

Communication and customer services

Ability to read, write, and communicate effectively in English. Spanish/ French-Creole is a plus, but not required. Use appropriate terminology appropriate to intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and get clarification.

Mathematic Skills

Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations. Presents numerical data effectively.

Ethics

Maintains high standards of ethical conduct, exhibits honesty and integrity and refrains from theft-related, dishonest or unethical behavior. Works with integrity and maintains confidentiality.

Planning/Organizing

Prioritize and plans work activities, uses time efficiently and develops realistic action plans.

Job Commitment

Accepts responsibility and demonstrates responsible behavior, demonstrates initiative and tenacity; Works with minimal supervision and is dependable.

Professionalism

Follows all corporate policies and procedures, Occupational Safety and Health Policies and Procedures and responds to management directions.

Maintain a professional demeanor with participants, staff and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions. Follows through on commitments.

Work Quality

Demonstrates accuracy, completeness, and neatness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Quantity of work

Produces the amount of work assigned by manager in an efficient and timely manner.

Attendance/Punctuality

Report to work on as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete task on time or notifies supervisor of an alternate plan.

Teamwork

Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.

Safety and Security

Observes safety and security procedures; Reports any safety deficiency to immediate supervisor.

Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.

Personal Characteristic

Dress in appropriate business attire. Conduct self in a professional manner, takes initiative, is dependable, accurate, and takes pride in work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch. Carry, push and pull. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Clearing House Compliance Notice

In accordance with federal regulations, this position requires successful completion of a Clearinghouse background check prior to employment. All candidates must be registered with the FL Clearinghouse Florida Agency for Health Care Administration ( https://info.flclearinghouse.com/) and provide consent for the employer to access their records. Employment is contingent upon a clear record and ongoing compliance with all applicable regulations.