Purchase Order Manager

Key Responsibilities

Team Leadership & Performance Management

• Manage day-to-day performance of a small team
• Assign and balance workload across the team; establish productivity standards and monitor accuracy
• Conduct regular 1:1s, coaching conversations, and annual performance evaluations
• Partner with Director of Operations and HR on hiring and team development

PO Lifecycle Management

• Oversee accurate and timely entry of all purchase orders into NetSuite
• Own order tracking from PO placement through warehouse receiving confirmation
• Maintain up-to-date ETA records; proactively identify and escalate delivery risks
• Manage PO amendments, cancellations, and discrepancy resolution
• Ensure all PO documentation is complete, filed, and audit-ready

Vendor Accountability

• Monitor vendor on-time delivery performance and maintain scorecards
• Serve as the operational escalation point for vendor shipping delays, shortages, and compliance issues
• Coordinate with Merchandising on vendor communication when delivery issues require buyer-level intervention

Cross-Functional Coordination

• Own the inbound handoff workflow between Merchandising and PO Operations - ensure buyer PO intent is fully captured before execution begins
• Coordinate with Traffic and Logistics on inbound freight scheduling, routing, and carrier communication
• Partner with Receiving and Warehouse & Traffic teams to ensure smooth receiving confirmation and NetSuite closure
• Provide order status reporting to Merchandising, Operations, and Finance stakeholders on a defined cadence

Systems & Process

• Serve as the PO Operations functional lead for the April 2027 NetSuite/Shopify ERP implementation, including workflow design, UAT participation, and team training
• Develop and maintain SOPs for all PO entry, tracking, and receiving workflows
• Identify process gaps and system inefficiencies; escalate with recommended solutions
• Ensure team proficiency across all relevant systems including NetSuite, Shopify, and carrier portals

Qualifications

Required

• 4+ years of experience in purchasing operations, supply chain, or order management
• 2+ years in a supervisory or team lead role
• Strong systems aptitude with demonstrated experience in ERP platforms
• Experience coordinating with logistics, traffic, or receiving functions
• High attention to detail with a track record of data accuracy under volume
• Proficiency in Excel; ability to build and maintain order tracking reports

Preferred

• NetSuite experience strongly preferred
• Background in wholesale distribution, e-commerce, or consumer products
• Experience supporting or participating in an ERP implementation
• Familiarity with Shopify or similar e-commerce platforms
• Bachelor's degree in Business, Supply Chain, Operations, or related field, or equivalent experience

Competencies

• Operational precision. Manages high volume with accuracy, urgency, and minimal error.
• People leadership. Builds a team culture of accountability, ownership, and continuous improvement.
• Systems fluency. Learns and optimizes systems quickly; champions process over workarounds.
• Cross-functional partnership. Works effectively across Merchandising, Logistics, and Warehouse with a solutions-first mindset.
• Escalation judgment. Knows what to resolve independently and what to escalate, and does both without delay.