FRONT OFFICE ASSISTANT I - STOCKTON

The Front Office Assistant I will perform a variety of general clerical duties and special projects

ESSENTIAL JOB FUNCTIONS

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Assist & educate patients on MyChart and Self-Service Station
• Schedules appointments for patients.
• Answer phone calls and respond to requests appropriately.
• Calls patients to remind them of upcoming appointment and changes to providers’ schedule.
• Verify/updates patient insurance and billing discrepancies.
• Inform and refer patients of the NEMS’ services and programs.
• Conduct periodic updates of demographic, registration items, and financial data.
• Transfer triages patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and send out mailings.
• Assist in outreach projects.
• Reviews, responds, or forwards patient portal messages to ensure completion
• Complies to HIPAA protocols and obtains proper consent.
• Cover & rotates to other clinic sites or medical departments as required
• Participates with achieving organizational and CAHPS goals
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS

• Completion of a high school diploma or equivalent required
• Must be proficient in computers.
• Must have strong communication, customer service skills, and attention to detail.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

LANGUAGE

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
Fluency in other languages are an asset

STATUS

• This is an FLSA Non-exempt position.
• This is not an OSHA high-risk position.