Oncology Customer Care Agent, Cancer Care

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.

What You’ll Be Doing

In this role, you’ll be the first point of contact for patients, families, and the community—making a real impact every day by:

• Operating a high-volume telephone switchboard (up to 150 calls daily)
• Providing exceptional customer service and connecting callers to the right departments
• Escalating concerns appropriately across communication channels
• Communicating clearly with patients, peers, and leadership
• Multitasking efficiently in a fast-paced, on-camera work environment

What to Expect

• Training: 12 weeks on-site at our Miami Contact Center (8500 SW 117 Ave Rd)
• Schedule: Monday – Friday, 8-hour shifts scheduled within our operating hours of 7:00 a.m. to 5:30 p.m.
• Remote Work: After training, you’ll work from home (quiet, distraction-free environment required)
• Compensation: $16.77 – $21.29/hour , based on experience + quarterly bonus eligibility.

Qualifications

Degrees:

• High School, GED or relevant experience

Additional Qualifications:

• Must have a minimum of two years customer service experience and basic computer knowledge.
• Good command of written and verbal communication.
• Ability to work well under pressure.

• Experience preferred, but not required, with Customer Relations Management (CRM) application (i.e.

  Salesforce) and Electronic Medical Records (EMR) or scheduling system.

Minimum Required Experience: Less than 1 year

What We’re Looking For

• At least 2 years of customer service experience
• Strong communication skills (written and verbal)
• Comfortable working under pressure in a high-volume setting
• Basic computer skills (CRM/EMR experience like Salesforce is a plus, but not required)
• Ability to stay professional, organized, and patient-focused at all times

EOE, including disability/vets