Manager, Learning & Development

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group’s Celebrity Training Team has an exciting career opportunity for a full time Manager Learning and Development reporting to the Senior Director Trade Marketing

This position will be working onsite from Miami

Position Summary

The Manager Learning & Development is a strategic leader within the Sales organization responsible for the strategy design implementation delivery and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel

Reporting to the Senior Director Trade Marketing this role leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance increase sales effectiveness and strengthen product expertise across internal and external audiences

The Manager serves as a trusted partner to Sales leadership collaborating cross-functionally to identify training needs develop scalable learning solutions and measure program impact

This role requires a highly organized innovative and results-oriented professional with strong leadership project management facilitation and instructional design skills The ideal candidate is a strategic thinker who can balance high-level planning with flawless execution and effectively lead multiple initiatives in a fast-paced dynamic environment

The Manager is responsible for overseeing key training programs and educational events including Seminars at Sea webinars virtual learning experiences education at sales meetings and onboarding programs for internal and external audiences This individual also manages learning content development training technologies vendor relationships budgets performance analytics and continuous improvement efforts

Success in this role requires strong business acumen adaptability executive presence and the ability to influence stakeholders while delivering measurable business results through learning and development initiatives

Essential Duties and Responsibilities

Learning Strategy & Sales Enablement

• Develop and execute sales training strategies aligned with organizational priorities and commercial objectives
• Partner with Sales leadership and key stakeholders to identify performance gaps and learning opportunities
Lead the design development implementation
• and continuous improvement of training programs for internal Sales teams and external travel advisors
Establish learning frameworks and curricula that support onboarding product education sales effectiveness leadership development
• and ongoing professional growth
• Ensure learning solutions align with adult learning principles and cruise industry best practices
Oversee the creation and delivery of engaging learning experiences across multiple formats including instructor-led training webinars virtual learning e-learning
• and blended learning programs
• Develop strategy for training and development
Works closely with other Trade Marketing leaders in creating actionable Sales Communications Plans
• advertising to drive training participation forward
With a team of Trainers leads and facilitates high-impact training sessions for Sales teams travel advisors leadership groups
• and business partners
Creates training initiatives focused on improving sales performance including but not limited to closing the sale techniques objection handling consultative selling revenue optimization product knowledge promotional programs marketing and sales tools customer engagement strategies
• new deployments
Leads a team to ensure all training content remains current accurate
• and aligned with business objectives
Manages the relationship with the main training vendor and supports the strategy and training for platforms like Shufflrr Rallio Internal LMS
• etc
Manages the planning execution and evaluation of key training initiatives including Seminars at Sea conferences trade events webinars
• and sales meetings
Manage training calendars project plans timelines budgets
• and vendor relationships
Oversee that administrative functions related to training events including contracts purchase orders invoicing
• and record keeping are kept up to date and fully structured and organized
• Ensures operational excellence and successful execution of all learning programs

Leadership

• Manages Learning & Development team include Lead and Trainers
• Serve as a subject matter expert and trusted advisor to Sales leaders and cross-functional partners
Collaborate with Marketing Revenue Management Product Development Trade Support Operations etc
• to develop relevant training solutions that educate Sales team members and travel advisors
Mentor and provide guidance to trainers contractors
• or project resources as applicable
• Represent Celebrity Cruises professionally at internal and external training events

Measurement & Continuous Improvement

Develop and track key performance indicators (KPIs) to evaluate training effectiveness and business impact

• Makes recommendations based on performance
Utilize feedback performance metrics
• and sales results to continuously improve learning programs
• Analyze reporting and data trends to identify opportunities and recommend enhancements
Leverage learning technologies AI solutions
• and innovative methodologies to improve learner engagement and productivity

Learning Technology & Innovation

• Champion the use of learning technologies and digital tools to enhance training effectiveness
Leverage AI tools including Microsoft Copilot and emerging technologies to improve content development productivity
• and learner experiences
• Partner with LMS vendor/designer to optimize use of learning platform and reporting capabilities as needed

Qualifications Knowledge and Skills

Bachelor’s degree in business Marketing Communications Education Organizational Development Instructional Design Business or related field required

5+ years of progressive experience in learning and development sales training marketing or sales enablement Proven experience leading a team
• project leadership a must
Cruise and/or travel industry experience is strongly preferred
• particularly supporting sales organizations or travel advisor channels
• Demonstrated experience developing and implementing large-scale learning initiatives
• Strong facilitation and executive presentation skills
Miami-based role with approximately 25% travel including ship visits Seminars at Sea conferences industry events
• and field engagement with Sales teams
Proven ability to lead teams and develop training strategies and initiatives that drive measurable business outcomes Strong expertise in instructional design curriculum development
• and learner engagement
• Exceptional presentation and facilitation skills with the ability to engage audiences at all levels
Strong leadership and influencing skills with the ability to build relationships across functions
• Proven mentoring and coaching skills also desired
• Excellent project management and organization skills
Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations
• Previous experience evaluating learning effectiveness and measuring ROI
Advanced Microsoft Office skills
• particularly PowerPoint and Excel
• Experience with Power BI or similar reporting and visualization tools
• Experience with LMS platforms and digital learning technologies
• Familiarity with AI tools such as Microsoft Copilot and their application within learning and development
• Experience with Canva or similar content design platforms
• Excellent written and verbal communication skills
• High attention to detail with strong accountability and execution capabilities
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
Experience managing budgets vendors purchase orders
• and invoice processing

We know there's a lot to consider

As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

No immigration sponsorship offered

Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property

Nearest Major Market: Miami