Mamber and Stewardship Manager

Title: Member and Stewardship Manger

Department: Development

Status: Exempt, Regular, Full-time, Salary

Supervisor: Director of Philanthropy

Salary: $ 57,785.00

Position Description: The Member and Stewardship Manager is responsible for building and engaging a community of MNA supporters, with a focus on member acquisition, retention and stewardship through management of development events and donor communications.

Responsibilities

Manage the MNA membership program, including

• Communications: Serve as the main point of contact for MNA’s members; manage member communication calendar; write membership appeals and other communications including monthly Member News e-newsletter; assist Director of Philanthropy with bi-annual Museum Notes newsletter; provide excellent and timely customer service to MNA supporters via phone, email, and in person
• Increase membership: Develop and manage member renewal, upgrade, and acquisition campaigns; expand strategies to attract prospective membership audiences with an eye toward long-term growth; collaborate with Visitor Services and Museum Shop staff to promote memberships and member benefits at ticketing and point of sale opportunities
• Upgrading memberships: Create upgrade strategy to grow member commitment and expand the Colton Circle (donors giving $1,000+ annually)

Member and donor stewardship

• Manage all aspects of fundraising events, from planning through execution and follow-up; develop and manage member and stewardship event budget(s)
• Contribute to stewardship and cultivation strategies that strengthen engagement of Colton Circle members
• Develop comprehensive calendar of donor-focused, mission-driven stewardship events; collaborate with Public Engagement team to integrate membership opportunities into public programming; develop strategy to promote events and other member benefits through social media and other channels
• Utilize MNA’s CRM software to generate contact lists, track interactions, and manage event attendance

Participate in organization-wide projects and events as needed

Other duties as assigned

Key Relationships

• Works under the direction of and reports to the Director of Philanthropy
• Engages with members, donors and prospects on a regular basis
• Works closely with the Program Coordinator and Volunteer coordinator
• Works collaboratively with the Development Associate to generate mailing lists, acknowledgement letters, and reports
• Works across MNA departments to collaborate on programs, events, and member communications
• Works with volunteers on tasks related to event planning and communications
• Oversees contractors engaged in development events
• This position may supervise staff as needed

Education or Experience Requirements

• 2+ years of membership, fundraising, donor stewardship or marketing experience
• 2+ years of event planning experience
• Experience using constituent relationship management (CRM) software
• Experience with non-profit organizations preferred

Abilities, Skills, and Knowledge

• Excellent verbal and written communication skills
• Discretion in working with confidential information
• Ability to collaborate effectively across teams
• High attention to detail and an ability to work on multiple deadlines at once
• Ability to generate creative event ideas that support stewardship and fundraising goals
• Ability to create, track and stay within project budgets
• High level of proficiency with Microsoft Office Suite, including Word, Excel, Teams and SharePoint
• Knowledge of basic graphic design programs, such as Canva, preferred
• Familiarity with fundraising auction software programs, such as One Cause, is a plus
• Ability to work at a computer for extended periods of time
• Ability to carry a minimum of 30 pounds, bed, stoop, and crouch
• Ability to set up tables, chairs, and other event-related equipment

Working Conditions

• Generally, will work indoors, with some outdoor activities. Weekend and evening work required for events.

To Apply: Please submit a cover letter and resume to Sign in to view email. Email is the preferred method of application submission. If you are not able to submit your application via email, please call Jill Thomas at 928-774-5211, Ext. 203 to receive additional instructions for application submission.

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