Field Service Specialist

Hello,

This is Diksha from Inficare Technologies. Please find the attached job description for your review and let me know your thoughts. If you’re interested, please feel free to reply to this email or reach out to me directly at Sign in to view email or call me at 703-652-2573.

Role: Field support Analyst

Location: San Diego, CA

Onsite

Key Responsibilities

• Provide Level 1 and Level 2 desktop support for enterprise users.
• Diagnose and resolve desktop hardware and software issues.
• Respond to and resolve incidents and service requests through ServiceNow.
• Install, configure, and support Windows 11 desktops and laptops.
• Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and Office applications.
• Manage devices using Microsoft Intune and endpoint management tools.
• Perform user account administration in Active Directory, including password resets, group memberships, and account provisioning.
• Provide remote support using Bomgar/BeyondTrust or similar remote management tools.
• Maintain office technology, including printers, docking stations, monitors, and peripherals.
• Support Zoom and Microsoft Teams conference rooms and audiovisual equipment.
• Troubleshoot connectivity, software installations, operating system issues, and peripheral devices.
• Maintain accurate documentation of incidents, resolutions, and asset information.
• Deliver excellent customer service while supporting a diverse user base.
• Escalate complex technical issues when necessary and collaborate with infrastructure and application support teams.

Required Qualifications

• 5+ years of experience providing Level 2 onsite desktop support in an enterprise environment.
• Strong knowledge of Windows 11.
• Experience supporting Microsoft 365 and SharePoint.
• Hands-on experience with Microsoft Intune.
• Strong Active Directory administration skills.
• Experience working with ServiceNow or similar ITSM ticketing systems.
• Experience using Bomgar/BeyondTrust or other remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.

Preferred Qualifications

• Experience supporting enterprise environments with 10,000+ end users.
• Experience supporting Commercial Real Estate, Banking, Financial Services, or Law Firms.
• Experience supporting Zoom Rooms and Microsoft Teams conference room technologies.
• Experience supporting Apple iOS devices.
• Experience with Adobe Acrobat.
• Experience supporting cloud storage platforms such as OneDrive, SharePoint, Box, or similar solutions.