Office Administrator - Personal Lines Support

Office Administrator – Personal Lines Support

American Safeguard Insurance is a fast growing and independent insurance agency committed to providing top-notch insurance solutions to our clients. With a focus on personalized service and a wide range of insurance products, we strive to protect what matters most to our clients.

We are seeking a friendly, organized, and dependable Office Administrator to join our team in Jonesboro, AR. This hybrid role serves as the first point of contact for clients and visitors while also providing administrative and service support to our Personal Lines team.

This is more than a traditional front desk position. The Office Administrator plays an important role in keeping the office running smoothly, providing an excellent client experience, and supporting day-to-day Personal Lines service needs. The ideal candidate is detail-oriented, comfortable managing multiple priorities, and interested in building their knowledge and skills within the insurance industry.

Key Responsibilities

Office Administration & Client Service

· Greet clients and visitors and provide a welcoming, professional first impression.

· Answer and route incoming calls and assist with general client inquiries.

· Manage incoming and outgoing mail, deliveries, scanning, and document distribution.

· Maintain an organized and professional front office and reception area.

· Assist with general office administration, supplies, correspondence, and special projects.

· Provide administrative support to team members as needed.

· Assist with billing and processing payments accurately for the accounting department.

Personal Lines Support

· Provide administrative and service support to Personal Lines Account Managers.

· Assist with processing policy documents, endorsements, renewals, cancellations, and routine service requests.

· Gather client information and documentation needed for policy changes and account servicing.

· Update client, policy, and activity information within the agency management system.

· Communicate with clients and insurance carriers regarding routine policy and service needs.

· Assist with ID cards, evidence of insurance, and other policy documentation.

· Review records for completeness and accuracy and assist with maintaining clean client data.

· Take on additional Personal Lines service responsibilities as licensing, knowledge, and experience develop.

Qualifications

· High school diploma or equivalent required.

· Previous administrative, customer service, office, or insurance experience preferred.

· Strong verbal and written communication skills.

· Excellent organization and attention to detail.

· Ability to prioritize responsibilities and manage frequent interruptions.

· Strong computer skills and ability to learn multiple software systems.

· Professional, dependable, and team-oriented.

· Comfortable communicating with clients both by phone and in person.

· Ability to maintain confidentiality and handle sensitive information appropriately.

Licensing Requirement

A Property & Casualty insurance license will be required for this position. Candidates who are not currently licensed must be willing and able to obtain their license within the timeframe established by the agency.

What We're Looking For

The right person for this role enjoys variety and takes ownership of their responsibilities. One moment you may be welcoming a client or answering a phone call, and the next you may be helping a Personal Lines Account Manager process a policy request or update a client account.

We're looking for someone who is willing to learn, comfortable jumping in where needed, and committed to providing a great experience for both our clients and our team. As the individual's insurance knowledge grows, there will be opportunities to take on additional Personal Lines responsibilities.

How to apply? Through LinkedIn or send an email to Sign in to view email with Office Admin/PL Position in the subject line. No phone calls, please.