Lead Economic Support Specialist

JOB REQUIREMENTS: Under the direct supervision of the Economic Support

Supervisor, this position provides training and technical and

programmatic assistance for the Economic Support Unit. Work involves

determining eligibility and level of supportive services needed in a

timely and accurate manner in accordance with the policy and procedures

established for the following public assistance programs: Medicaid,

BadgerCare Plus, Food Share, Caretaker Supplement, and Child Care. This

advanced level position will have the responsibilities of providing

policy and technical guidance to Economic Support staff, maintaining a

partial caseload, and reviewing casework and phone calls for accuracy.

Additionally, this position will assist in running reports and analyzing

trends and data that will ensure the Economic Support Unit is in

compliance withState performance levels. Performs all duties of an

Economic Support Specialist as described in the Economic Support

Specialist Position Description. Essential Duties Advises Staff In

making decisions regarding applications, reviews and changes; directs

the staff in an effort to solve problems of consumers and offers

suggestions to rectify problems. Researches complex policy and provides

technical assistance to staff through use of handbooks, manuals,

computer systems or state call center for correct case processing and

eligibility determination. Receives and responds to technical questions

from staff, consumers and general public about programs and services.

Maintains an advanced level of all program knowledge and ensures

Economic Support policies are interpreted and presented correctly to

staff. Assists in the training of new Economic Support Specialists by

observing and coaching them during interviews, providing feedback and

direction, reviewing case work prior to confirmation of benefits to

ensure accuracy and timeliness. Mentors new workers throughout new

worker training and ongoing caseload management. Responsible for CARES

and CARES Worker Web technical assistance and troubleshooting cases with

eligibility staff. Utilizes multiple complex computer programs and

databases to record, research, investigate and verify information; to

assist in computing benefit levels; and to record and monitor case

activity. Examples include CARES, CWW, KIDS, Forward Health Portal, and

SAVE. Functions in a leadership role consulting with Economic Support

Supervisors and Manager on policy, procedures, training and quality

improvement in order to meet State Performance Standards. Maintains a

partial Economic Support caseload. Performs/processes determinations and

re-determinations of eligibility and other tasks determined to be

necessary for effective and efficient program administration. Evaluates

and refers all appropriate cases for front end verification and/or fraud

investigation. NON-ESSENTIAL DUTIES: Performs related functions as

assigned. MATERIALS AND EQUIPMENT USED: General office equipment

Computer PHYSICAL DEMANDS: Lifting 20 pounds maximum with frequent

lifting and/or carrying of object weighing up to 10 pounds. Frequent

sitting; occasional bending, twisting, squatting and reaching. Using

hand(s)/feet for repetitive single grasping, fine manipulation, pushing

and pulling and operating controls. Communicating orally in a clear

manner. Distinguishing sounds at various frequencies and volumes.

Distinguishing people or objects at varied distances under a variety of

light conditions. This position description should not be interpreted as

all inclusive. It is intended to identify the major responsibilities and

requirements of this job. The incumbents may be requested to perform

job-related responsibilities and tasks other than those stated in this

description. Brown County is an E-Verify employer. Click the links below

for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf

(Download PDF eader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf

(Download PDF reader) ***

OTHER EXPERIENCE AND QUALIFICATIONS

Advanced knowledge of the Economic Support functions, job duties and

state computer systems/software. Knowledge of and ability to utilize a

computer and the required software. Ability to perform leadership tasks.

Ability to assist, coach, mentor and support other staff. Ability to

determine accurate case benefits and to identify errors in case

processing. Ability to implement policies and procedures and to train

staff. Ability to work accurately and efficiently under pressure.

Ability to accept consumer situations and problems without imposing

one's own standards. Ability to input data into a computer system.

Ability to establish and maintain effective working relationships with

staff and the public, including people from diverse cultures. Ability to

interview and obtain information from the public. Ability to communicate

effectively both orally and in writing. Ability to provide bridge

between Economic Support Specialists, Economic Support Supervisors and

Economic Support Manager. Ability to work the required hours of the

position.*** APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty