Customer Service Representative (CSR)

Customer Service Representative

Labatt Food Service is hiring a Customer Service Representative for their Santa Fe, NM office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.

Bilingual, English and Spanish preferred.

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