IT Operations M365 Specialist

#LI-HW1 #LI-Hybrid

Seeking a Microsoft 365 and Azure Subject Matter Expert to serve as the technical lead for M365 services across a Microsoft GCC High environment. This role centers Microsoft 365 Copilot and AI adoption, Purview data governance, Exchange Online, Teams, and Power Platform enablement. The position is hands-on engineering and administration rather than large-scale cloud architecture; Azure work focuses on identity, integration, and supporting services.

Essential Functions and Primary Duties

• Serve as the technical owner and Tier 3 escalation point for Microsoft Intune, Exchange Online, Teams, Purview, and Entra ID within a GCC High tenant.

• Assist in maintaining endpoint management standards for Windows, iOS, iPadOS, and Android Enterprise devices using Intune.

• Administer identity and access controls through Entra ID, including Conditional Access, MFA, and privileged access, with alignment to organizational security policy.

• Configure and maintain Microsoft Purview capabilities that enforce data protection, retention, and eDiscovery obligations.

• Take a lead in planning, piloting, and operationalizing Microsoft 365 Copilot and related AI capabilities, including readiness, governance, and adoption oversight.

• Govern the Microsoft Power Platform environment strategy, DLP posture, and connector controls.

• Automate recurring administrative tasks in PowerShell (Microsoft.Graph, ExchangeOnlineManagement, MicrosoftTeams, Az, Intune-related modules).

• Maintain accurate technical documentation: runbooks, SOPs, configuration baselines, and knowledge base articles.

• Assist in further adoptions of SharePoint as well as OneDrive.

• Ensure services under ownership remain aligned to applicable compliance frameworks such as NIST SP 800-53, NIST CSF, and HIPAA where relevant.

• Communicate clearly with technical peers, leadership, and end users; translate business needs into supportable Microsoft cloud configurations.

Preferred Qualifications

• Bachelor’s degree preferred

• 4+ years of hands-on Microsoft 365 administration, including Intune, Exchange Online, Teams, and Purview.

• 1+ years of experience in a Microsoft GCC High tenant.

• Must have knowledge of administrative procedures

• Familiarity with general IT hardware including desktop, server and networking

• Familiarity with general IT software licensing including Microsoft, Adobe and others

• Proficient use of applicable technology; specifically, Microsoft Office Applications (Excel and Word)

• Well organized with a high degree of accuracy and attention to detail

• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

• Ability to work with minimal supervision while fulfilling all obligations

• Strong customer service skills

Minimum Qualifications

• Bachelor's degree or equivalent work experience