Sr. Program Manager, Global Strategic Account Execution

Brief Job Description

The Sr. Technical Program Manager will support global project execution teams for the largest global accounts in the organization. There is very high expectation for growth in these global accounts through new product and service program delivery and increasing levels of customer service as applicable. The successful candidate will interact with internal engineering and project execution teams as well as lead discussions for development of current and new product lines supplied to our customers. The role is to guide qualification and renewal of products with our customer and support strategic delivery of those products and programs. This role will interface closely with the overall Global Account Program Director, ensuring close alignment on strategy and execution for the account, working with and through lines of business, regional sales and service organizations and leadership. Teamwork with global divisions of Vertiv is of paramount importance as is the ability to work well with respected executive leaders for each client.

Responsibilities and Measurement Criteria with Time investment Needed on Each: -

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Focus on updating and maintaining standards on our existing product lines and support for developing bespoke designs for our customer.
• The TPM will support planning and management the global key account from both client facing and business facing capacity.
• The role involves taking part in client facing discussions in relation to planning awarded works, up-coming potential opportunities, technical support, and commercial business.
• The TPM will lead collaboration with the relative LOB in all regions (EMEA, US and APAC) day to day to ensure technical compliance, on time/budget delivery of projects and preparation for future works.
• Monitoring and reporting on quality of our service provided to the key account in relation to project deliverance and products produced is important to the continued success of the overall program, TPMs will aim to drive improvement throughout.
• Regular interaction and accountability to Senior / C- Level leadership across Vertiv.
• Other duties as assigned.

Qualifications

Required/ Minimum Qualifications

• Higher level Engineering qualification in related Engineering subject with proven application of strong technical ability.
• 5+ years’ industrial experience in a client facing project management role.
• Excellent organizational, analytical, and interpersonal skills.
• Must be a self-starter and follow projects to completion with minimal supervision.

Additional / Preferred Qualifications

• Must be able to work under different levels of pressure with strong interpersonal and leadership skills.
• Effective motivator with an enthusiastic desire to succeed is desired.
• Possess the ability to maintain professionalism via email / telephone & meetings both face to face and via video.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Office based role with no specific physical / Environmental demands.

Time Travel Needed: -

• Travel <10% - Extensive domestic and some international travel will be required as needed.