PLANNER, SENIOR

This position is only open to VTA employees who are represented by the local Amalgamated Transit Union, 265

About Fare Enforcement

The System Safety & Security division oversees VTA's safety and transit system security and law enforcement functions.

Definition Under general supervision, Fare Inspectors assure customer compliance with VTA's Fare policy, rules, and regulations.

Classification Bargaining Unit: ATU

Essential Job Functions

Job Responsibilities:

• Inspects passengers' proof of payment for validity and identifies altered fare media;
• Determines appropriate response to passengers on board VTA Light Rail without proof of payment;
• Issues written warnings and citations as authorized;
• Provides assistance and information to the public;
• Reports observations of unusual occurrences, and safety and security incidents, effectively and efficiently using radio communication and/or electronic equipment;
• Performs passenger counts and records passenger data as required;
• Assures the safety of passengers and, in event of an emergency, provides assistance to passengers, members of the public, and VTA employees;
• Educates passengers about VTA fare media and assists passengers with ticket vending machines when needed;
• Maintains and submits records and reports of activities, observations of unusual occurrences, and safety and security incidents as required;
• Testifies in court as necessary;
• Encourages fare compliance by providing a highly visible presence;
• May provide emergency assistance to Light Rail Operators and OCC upon request;
• Identifies and reports safety hazards;
• Performs related work as required.

Minimum Qualifications

Sufficient training, education, and experience to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to completion of the twelfth grade, and some full-time work experience involving extensive public contact. A minimum of two years of employment with VTA is highly desirable.

Applicants who have successfully completed VTA's Light Rail Operator training will be given preference for Fare Inspector positions.

Special Requirements

• Possession of a valid California Driver's license;
• Ability to obtain an adult First Aid and CPR certificate;
• Willingness to work weekends, holidays, and odd and unusual hours;
• Ability to take and pass a background evaluation;
• Ability to take and pass a medical examination, including drug and alcohol screening and testing.

Supplemental Information

Knowledge Of

• VTA bus and light rail system;
• Principles and practices of public relations and customer service;
• Light Rail vehicle safety and right-of-way safety practices.

Ability To

• Learn and apply VTA policies, rules, and procedures;
• Work diplomatically with the public and exercise judgment in emergency or confrontational situations;
• Represent VTA in a professional and ethical manner;
• Communicate effectively, both orally and in writing; Complete records and reports accurately and with appropriate attention to detail;
• Use communications equipment effectively and efficiently;
• Learn and apply relevant sections of the California Penal Code;
• Learn and demonstrate proper court testimony presentation;
• Interact effectively with law enforcement personnel;
• Recognize light rail vehicle safety hazards and right-of-way safety hazards;
• Learn First Aid and CPR;
• Develop and maintain effective relations with those encountered in the course of work.

CHANGE OF CLASS (COC) PROCESS

Please note: Positions are filled based on operational needs. If there are not any vacancies, we will not process any applications for that position.

General Instructions for COC Application

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to Sign in to view email.

You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Only on-line applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.

ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail & text messaging as the preferred method of notification.

• Candidates must maintain an up-to-date, valid and reliable e-mail address.
• Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their on-line account.
• All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable).

COC Applications cannot be reopened after the set closing time. Employees found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process.

TESTING AND RESCHEDULING

Test date notifications will be sent via email. Employees are expected to make appropriate accommodations to attend scheduled test sessions i.e. completing a Blue Form from Timekeeper, and requesting to reschedule 3 days before the test date.

Personnel Policy & Procedure 4.7.3 Candidates May Request To Take a Late Test For The Following Reasons Only. The Basis For The Request Shall Be Substantiated, And Must Be Received By Recruitment Staff As Follows

• Requests based on religious holiday or belief shall include a letter from the candidate's religious leader and must be received at least three (3) business days prior to the examination session date.
• Requests based on jury duty shall include the jury duty document and must be received at least three (3) business days prior to the examination session date.
• Requests based on a candidate's illness shall include a doctor's certification and must be received no later than two (2) business days after the scheduled examination session date.
• Requests based on VTA business necessity shall include a request from the candidate's department head and must be received no later than two (2) business days after the examination session date.
• Requests based on the death of an immediate family member shall include proof of the death and must be received no later than three (3) business days after the date of the examination session date.
• Requests based on military commitment shall include a letter from the candidates commanding officer, or designee, and must be received no later than three (3) business days after the examination session date.
• Requests based on reasons other than the above (including having made a substantial financial commitment to a vacation) shall not be approved.
• Candidates' requests to take a late test will be reviewed by the Human Resource Analyst for compliance with the criteria listed above. The selection process shall not be stayed for candidates who are taking a late test.

Candidates who do not pass the examination may reapply forty-five (45) calendar days after the initial written examination. If the candidate does not pass the second time, the candidate may reapply ninety (90) calendar days after the second examination. If the candidate does not pass the third time, the candidate may not reapply until a new recruitment is opened. The waiting period for all performance testing is six (6) months.

For more information, please review page 13 of the ATU Contract

For Application Assistance, Contact Your HR Division Partner

Cerone/ Zanker: [email protected]

Chaboya: [email protected]

Guadalupe: [email protected]

North: [email protected]

River Oaks: [email protected]

VTA offers a generous benefit package including: a defined benefit pension plan, vision care, a choice of health plans, dental coverage, an employee assistance program, life insurance, transit passes, and liberal holiday, vacation, and sick leave. A credit union and deferred compensation plan are also available to employees at their option. Detailed information on VTA's benefits may be found here: https://www.vta.org/about/careers/benefits

ATU employees hired on or after January 1, 2016 contribute one-half of the "normal cost" toward the required employee contribution to the Santa Clara Valley Transportation Authority-Amalgamated Transit Union (SCVTA-ATU), Local 265 Pension Plan effective 01/01/16 (1/8/16 pay date).

Social Security taxes will be deducted from each employee's bi-weekly salary.

As a condition of employment, each employee in this class must sign a payroll deduction authorization form providing for deduction of ATU union membership dues.

I acknowledge that I have accurately entered my Work Experience and Education on the employment application and I am aware these are required fields. If they are not completed, the application is considered incomplete and I will be disqualified as an applicant for the position. Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process.

• Yes
• No

What is your Employee Badge #?

Do you have a High School Diploma, GED, or equivalent?

• Yes
• No

Have you had some full-time experience involving extensive public contact?

• Yes
• No

Please describe your experience involving extensive public contact?

How Long Have You Worked With VTA

• 0 years
• 1 year
• 2 years
• more than 2 years

Have you successfully completed the VTA's Light Rail Operator Training?

• Yes
• No

Do you possess a valid California Driver's License or equivalent?

• Yes
• No

Do you have the ability to obtain an adult First Aid and CPR certificate?

• Yes
• No

Are you willing to work weekends, holidays, and odd and unusual hours?

• Yes
• No
• Required Question