Customer Service Representative

This position is ONLY open to VTA employees who are represented by the local Amalgamated Transit Union, 265

About Bus Maintenance

VTA buses are maintained at three bus operating divisions - Chaboya, North, and Cerone. The Cerone Overhaul and Repair department provides heavy repair, component rebuild, an electronics shop, upholstery and additional maintenance services. Bus Maintenance includes timely and reliable maintenance, preventive maintenance, inspections, and transit bus and service equipment servicing.

After a bus returns from revenue service at the end of each day, Maintenance pulls the cash vault, analyzes the driver defect card, fuels the bus, cleans the interior and exterior, cleans and/or replaces seats and windows, and removes and repairs any vandalism or graffiti. Regular preventive maintenance is performed at prescheduled cycles every 2,000, 6,000, 12,000, and 24,000 miles, as well as in preparation for winter and summer driving conditions, to ensure optimal performance, efficiency, safety and reliability.

The Overhaul and Repair department provides paint and body repair, upholstery, farebox repair, electronics repair, component overhaul, and the heavy repair/rebuild of engines, transmissions, and other components. The Road Call Maintenance unit is part of Running Repair/Corrective Maintenance and performs diagnostic and minor field repairs to VTA buses in revenue service.

Definition

Under general supervision, the Transit Mechanic performs skilled mechanical work as required, diagnoses, maintains, repairs, services, inspects, and tests VTA buses and support vehicles.

Distinguishing Characteristics

Transit Mechanic is a journey level classification. It is distinguished from the Service Mechanic class in that positions in the latter class perform minor repair, inspection, and lubrication of VTA buses and assist Transit Mechanics in more difficult mechanical work. Transit Mechanic positions are distinguished from positions in the Overhaul and Repair Mechanic class in that the latter performs major disassembly, rebuilding, and assembly duties in the process of overhauling VTA buses or their components.

Classification Bargaining Unit: ATU

Essential Job Functions

Job Responsibilties:

• Performs bus maintenance, repair, and diagnostic duties in order to restore VTA buses and related equipment to serviceable condition;
• Recommends, when necessary, the referral of bus repair jobs to the Overhaul and Repair facility;
• Removes, repairs, troubleshoots, and installs component parts of VTA vehicles such as transmissions, axles, wheels, hydraulic and electrical systems, climate control systems, valves, pumps, tanks, compressors, heat exchangers, piping, alternators, generators, starters, blowers, and fuel metering devices;
• Adjusts and installs engine components;
• Maintains and installs lighting circuits, alarms, safety circuits, interlocks, ignition systems, environmental systems, and related components;
• Operates shop equipment and other tools to maintain and diagnose vehicle problems;
• Performs service and repairs on road calls;
• Performs safety and preventive maintenance inspections as required by applicable Federal, State, and VTA guidelines;
• Prepares written reports, documents defects and repairs on inspection forms and work orders, or designated computer programs;
• May familiarize and/or supervise Service Mechanics, Service Workers and other classifications in the proper method of performing their job;
• Operates a computer for related data input and retrieval;
• Can be assigned lower level work of classes in job series
• Performs other related tasks as required.

Minimum Qualifications

Sufficient education, training, and experience which demonstrates possession of the following knowledge, skills, and abilities.Training and experience equivalent to a high school diploma and four (4) years of experience in the maintenance and repair of diesel powered heavy equipment (such as diesel trucks and buses) or equivalent experience.

Possession of a valid California Class C driver's license and the ability to qualify for and maintain a Class B license with Passenger (P) endorsement.

Must be available to work weekends, holidays, and odd and unusual hours.

Supplemental Information

Knowledge Of

• Theory, operation, and repair of diesel powered vehicles, including engines, transmissions, ignitions, and electrical hydraulic/pneumatic cooling, heating, and brake systems;
• Industrial safety rules, shop safety rules, regulations, and procedures as applicable to a bus maintenance facility;
• General shop safety procedures;
• Basic equipment and tools used in the maintenance and repair of large vehicles.

Ability To

• Perform maintenance, repair, troubleshooting, diagnostic procedures and safety/preventative maintenance inspections in relation to a variety of VTA buses and related equipment;
• Adjust and install engine components;
• Maintain and install lighting circuits, alarms, safety circuits, interlocks, ignition systems, environmental systems, and related components;
• Give oral and written instructions and maintain cooperative working relationships with those contacted in the course of work;
• Familiarize other Service Mechanics, Service Workers and other classifications in the proper method of performing their job;
• Properly use test and other shop equipment/tools, including oxy/acetylene and arc welding equipment;
• Prepare written reports, document defects and repairs on inspection forms, work orders, or designated computer programs
• Perform computer-related functions that allow for data input and retrieval;
• Effectively read, understand, and use technical information found in repair manuals, service change bulletins, and applicable technical documents, including parts and supply manuals;
• Operate a variety of equipment, i.e. forklifts, scissor lifts, etc.;
• Learn and stay current on all new technologies introduced into the transit industries as it relates to bus maintenance;
• Establish and maintain cooperative working relationships with those contacted in the course of business.

CHANGE OF CLASS (COC) PROCESS

Please note: Positions are filled based on operational needs. If there are not any vacancies, we will not process any applications for that position.

General Instructions for COC Application

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to Sign in to view email.

You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Only on-line applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.

ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL. Applicants should select e-mail & text messaging as the preferred method of notification.

• Candidates must maintain an up-to-date, valid and reliable e-mail address.
• Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their on-line account.
• All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable).

COC Applications cannot be reopened after the set closing time. Employees found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process.

TESTING AND RESCHEDULING

Test date notifications will be sent via email. Employees are expected to make appropriate accommodations to attend scheduled test sessions i.e. completing a Blue Form from Timekeeper, and requesting to reschedule 3 days before the test date.

Personnel Policy & Procedure 4.7.3 Candidates May Request To Take a Late Test For The Following Reasons Only. The Basis For The Request Shall Be Substantiated, And Must Be Received By Recruitment Staff As Follows

• Requests based on religious holiday or belief shall include a letter from the candidate's religious leader and must be received at least three (3) business days prior to the examination session date.
• Requests based on jury duty shall include the jury duty document and must be received at least three (3) business days prior to the examination session date.
• Requests based on a candidate's illness shall include a doctor's certification and must be received no later than two (2) business days after the scheduled examination session date.
• Requests based on VTA business necessity shall include a request from the candidate's department head and must be received no later than two (2) business days after the examination session date.
• Requests based on the death of an immediate family member shall include proof of the death and must be received no later than three (3) business days after the date of the examination session date.
• Requests based on military commitment shall include a letter from the candidates commanding officer, or designee, and must be received no later than three (3) business days after the examination session date.
• Requests based on reasons other than the above (including having made a substantial financial commitment to a vacation) shall not be approved.
• Candidates' requests to take a late test will be reviewed by the Human Resource Analyst for compliance with the criteria listed above. The selection process shall not be stayed for candidates who are taking a late test.

Candidates who do not pass the examination may reapply forty-five (45) calendar days after the initial written examination. If the candidate does not pass the second time, the candidate may reapply ninety (90) calendar days after the second examination. If the candidate does not pass the third time, the candidate may not reapply until a new recruitment is opened. The waiting period for all performance testing is six (6) months.

For more information, please review page 13 of the ATU Contract

For Application Assistance, Contact Your HR Division Partner

Cerone/ Zanker: [email protected]

Chaboya: [email protected]

Guadalupe: [email protected]

North: [email protected]

River Oaks: [email protected]

VTA offers a generous benefit package including: a defined benefit pension plan, vision care, a choice of health plans, dental coverage, an employee assistance program, life insurance, transit passes, and liberal holiday, vacation, and sick leave. A credit union and deferred compensation plan are also available to employees at their option. Detailed information on VTA's benefits may be found here: https://www.vta.org/about/careers/benefits

ATU employees hired on or after January 1, 2016 contribute one-half of the "normal cost" toward the required employee contribution to the Santa Clara Valley Transportation Authority-Amalgamated Transit Union (SCVTA-ATU), Local 265 Pension Plan effective 01/01/16 (1/8/16 pay date).

Social Security taxes will be deducted from each employee's bi-weekly salary.

As a condition of employment, each employee in this class must sign a payroll deduction authorization form providing for deduction of ATU union membership dues.

I acknowledge that I have accurately entered my Work Experience and Education on the employment application and I am aware these are required fields. If they are not completed, the application is considered incomplete and I will be disqualified as an applicant for the position. Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process.

• Yes
• No

What is your Employee Badge #?

Do you have a High School Diploma, GED, or equivalent?

• Yes
• No

How many years of experience do you have in the maintenance and repair of diesel powered heavy equipment (such as diesel trucks and buses) or equivalent experience?

• None
• 1-2 years
• 3 years
• 4 or more years

Please describe in detail your experience with the maintenance and repair of diesel powered heavy equipment (such as diesel trucks and buses) or equivalent experience.

Are you available to work weekends, holidays, and odd and unusual hours?

• Yes
• No

Do you possess a valid California driver's license, or equivalent?

• Yes
• No

Do you have the ability to qualify for a California Class B license with Passenger (P) endorsement?

• Yes
• No
• Required Question