Control room Engineer

KPG99 INC

Date: 1 week ago
City: Charlotte, NC
Contract type: Full time

Role: Control room Engineer

Onsite at Charlotte, NC

Full Time Direct Hire Role

Roles & Responsibilities

· Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.

· Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.

· Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.

· Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.

· Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.

· Follow defined standard operating procedures, escalation matrices, and incident management processes.

· Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.

· Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.

· Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE

Thanks & Regards,

Vaishnav Gupta| Senior Technical Recruiter

KPG99, INC | www.kpgtech.com | MBE Certified Firm

3240 E State, St Ext | Hamilton, NJ 08619

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