CloudOps Engineer

Department: SaaS

Employment Type: Full Time

Location: Atlanta

We are looking for a CloudOps Engineer with deep expertise in cloud networking, AWS cloud infrastructure, and VPN technologies. This role sits at the intersection of networking and cloud engineering, with a primary focus on designing, implementing, and maintaining secure, high-performance network architectures across hybrid and cloud-native environments.

You will work heavily with the network layer of enterprise customer environments — from VPN tunnels and transit gateways to DNS, firewall policies, and traffic routing — while applying DevOps principles of automation, observability, and infrastructure as code throughout. Success in this role requires strong ownership, problem-solving ability, and a commitment to automation, reliability, and security best practices.

A Typical Day in the Life Includes:

• Design, deploy, and maintain enterprise network architectures across AWS and hybrid environments
• Manage and troubleshoot complex networking components including VPNs (site-to-site and client), Direct Connect, routing, and firewall configurations
• Monitor network performance (latency, throughput, packet loss) and lead incident response and root cause analysis for outages
• Architect and operate AWS networking services (VPC, Transit Gateway, load balancers, DNS), ensuring security, scalability, and reliability
• Implement and maintain infrastructure as code and automation (Terraform, CloudFormation, CI/CD pipelines) to improve efficiency and consistency
• Collaborate with cross-functional teams and customers to optimize network performance, enhance security posture, and support production environments

Basic Qualifications:

• Hands-on experience with AWS networking, including VPC, subnetting, and basic connectivity (VPN, routing
• Understanding of networking fundamentals: TCP/IP, DNS, routing, firewalls, and common network protocols
• Experience configuring and troubleshooting VPN solutions (site-to-site and/or client VPN) in production environments
• Experience troubleshooting network issues using tools such as tcpdump, traceroute, mtr, or Wireshark
• Experience supporting enterprise network environments, including exposure to third-party networking hardware (e.g., Cisco, Fortinet, Palo Alto)
• Demonstrated ability to support customer-facing environments, including communicating issues and handling escalations professionally
• Must be willing to work 3 days per week in the office
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future

Preferred Qualifications:

• AWS Advanced Networking Specialty or Solutions Architect Professional certification
• Familiarity with zero-trust network architectures and SASE frameworks
• Experience with multi-region or global network architectures
• Familiarity with compliance frameworks (SOC 2, HIPAA, PCI-DSS) as they relate to network controls