Coordinator, Retail Excellence – North America

The Coordinator, Retail Excellence – North America supports initiatives that enhance the client experience, drive retail performance, and ensure operational excellence across the store network. Serving as a key partner to both corporate and retail teams, this role coordinates projects, communications, training, and business processes to support strategic goals and uphold Tiffany & Co.'s standards of luxury and service.

The Coordinator, Retail Excellence – North America, must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.”

Responsibilities

• Proactively manage and maintain individual calendars.
• Book, prepare, and expense travel arrangements, including flights, hotels, and reservations.
• Prepare and submit accurate expense reports using Expense Visor.
• Handle departmental administrative tasks such as filing, photocopying, ordering supplies, distributing mail, and coordinating shipping with the mailroom.
• Serve as the departmental representative for accounts payable; process and file invoices and bills.
• Attend all Retail Excellence meetings; take detailed notes, provide recaps, and compile strategic materials into PowerPoint presentations.
• Assist in organizing conferences and meetings, including site selection, contract finalization, catering, AV coordination, and material preparation.
• Create and compile detailed PowerPoint presentations.
• Partner with retail operations to maintain dashboards and track key performance metrics.
• Lead the flow of products for store openings, pop-ups, deliveries, and pullbacks in collaboration with Merchandising and Supply Chain.
• Coordinate with Store Planning and Maintenance for new store openings, renovations, and minor repairs.
• Continuously evaluate and improve business practices; provide feedback on policies and procedures.
• Manage and respond to emails; take accurate and timely phone messages.
• Act as a liaison between corporate and store teams to facilitate engagement, communication, and feedback loops.
• Share key Retail Excellence updates with relevant stakeholders and ensure crossfunctional alignment.
• Present product knowledge and selling technique training sessions to retail teams via in-person meetings, virtual sessions, and store visits
• Support special projects as assigned by Officers, Managers, and/or the department.
• Support the execution of retail projects focused on client loyalty, customer acquisition, and sales performance.
• Coordinate and facilitate "test and learn" initiatives.
• Drive adoption of new tools and manage issue resolution in partnership with IT, including training and rollout of new systems.
• Support the onboarding of new hires to ensure smooth integration into brand culture and accelerate ramp-up time.

Your profile (Qualifications)

• Five plus years of Executive Assistant experience
• Excellent verbal and written communication skills and ability to work independently with minimal supervision as well as part of a team
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Excellent organizational skills and attention to detail a must
• Team player
• Ability to show initiative and flexibility.
• Ability to multi-task and prioritize workload

The hiring range for this position ranges from $35.80 - $41.17 per hour on a full time basis. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

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